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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/19/15
FL 33324
1430513

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/16/15
FL 33324
1422924

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

6/3/15
FL 33324
1404313

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

6/2/15
FL 33324
1401777

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/1/15
FL 33324
1401774

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/1/15
FL 33324
1401775

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/1/15
FL 33324
1401776

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/29/15
FL 33324
1397081

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/22/15
FL 33324
1389901

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/22/15
FL 33324
1389902

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/15
FL 33324
1375131

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/10/15
FL 33324
1324751

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

4/8/15
FL 33324
1321287

PennyMac Loan Services, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/3/15
FL 33324
1314320

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

4/3/15
FL 33324
1314321

Federal Bond and Collection Service, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

4/3/15
FL 33324
1314421

U.S. Bancorp
Closed with non-monetary relief (Timely)

Credit card
Rewards

4/3/15
FL 33324
1315253

JP Recovery Services, Inc.
Closed (Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

3/29/15
FL 33324
1306291

PNC Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/23/15
FL 33324
1295234

Capital One
In progress (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/20/15
FL 33324
1293540

Northstar Location Services, LLC
Closed (Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

3/12/15
FL 33324
1279390

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/27/15
FL 33324
1261674

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

2/15/15
FL 33324
1241330

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/10/15
FL 33324
1233418

Wells Fargo
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/4/15
FL 33324
1225402

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/21/15
FL 33324
1201738

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/10/15
FL 33324
1189288

Amex
Closed with explanation (Timely)

Credit card
Other

1/3/15
FL 33324
1179631

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

12/28/14
FL 33324
1172252

Professional Debt Mediation, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/2/14
FL 33324
1139441

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/25/14
FL 33324
1132843

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Advertising and marketing

10/31/14
FL 33324
1096505

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

10/19/14
FL 33324
1077113

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

10/14/14
FL 33324
1069968

Fifth Third Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

10/9/14
FL 33324
1066504

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

10/7/14
FL 33324
1061906

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

9/30/14
FL 33324
1050581

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/30/14
FL 33324
1050582

HSBC
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/30/14
FL 33324
1050583

Resurgent Capital Services L.P.
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

9/30/14
FL 33324
1051058

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/15/14
FL 33324
1029541

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/15/14
FL 33324
1030110

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/11/14
FL 33324
1024250

National Credit Systems,Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/11/14
FL 33324
1024251

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/11/14
FL 33324
1024252

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/11/14
FL 33324
1024253

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/3/14
FL 33324
1012308

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/16/14
FL 33324
987518

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Credit determination

8/15/14
FL 33324
985946

EOS Holdings, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

8/15/14
FL 33324
985947

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

8/15/14
FL 33324
985948

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

8/15/14
FL 33324
985949

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

8/14/14
FL 33324
985953

HSBC
Closed with explanation (Not Timely)

Credit card
Billing disputes

8/12/14
FL 33324
981089

Atlanticus Services Corporation
Closed (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

8/11/14
FL 33324
978171

Flagstar Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/11/14
FL 33324
979642

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/28/14
FL 33324
957545

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/21/14
FL 33324
945955

Citibank
Closed with monetary relief (Not Timely)

Credit card
APR or interest rate

6/25/14
FL 33324
909700

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/24/14
FL 33324
907807

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Personal information)

6/5/14
FL 33324
882548

U.S. Bancorp
Closed with non-monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

5/30/14
FL 33324
874421

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/18/14
FL 33324
815844

Regions
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

4/4/14
FL 33324
794202

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/4/14
FL 33324
794208

Wells Fargo
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/4/14
FL 33324
742452

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/26/14
FL 33324
732942

Bank of America
Closed with explanation (Timely)

Credit card
Other

2/17/14
FL 33324
716505

AllianceOne Recievables Management
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/4/14
FL 33324
699097

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

1/13/14
NE 33324
665725

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/10/14
FL 33324
663594

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/10/13
FL 33324
628394

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/6/13
FL 33324
624280

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/6/13
FL 33324
624281

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/6/13
FL 33324
624282

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
622356

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
622357

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
622358

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
623085

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
623086

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/5/13
FL 33324
623087

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/4/13
FL 33324
622355

Tenet HealthCare Corporation
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

12/3/13
FL 33324
619199

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

11/25/13
FL 33324
613525

Dynamic Recovery Solutions, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Called after sent written cease of comm)

11/18/13
FL 33324
602550

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

11/12/13
FL 33324
593218

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Called after sent written cease of comm)

11/12/13
FL 33324
593219

Emory Enterprises, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Communication tactics (Called after sent written cease of comm)

11/12/13
FL 33324
593380

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

11/12/13
FL 33324
594669

Regions
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

11/2/13
FL 33324
581277

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/2/13
FL 33324
581278

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt was paid)

11/1/13
FL 33324
581276

SquareTwo Financial Corporation
Closed with monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/1/13
FL 33324
582380

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/21/13
FL 33324
564725

Amex
Closed with explanation (Not Timely)

Credit card
Bankruptcy

10/17/13
FL 33324
561167

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/4/13
FL 33324
552638

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/20/13
FL 33324
536288

Altisource Portfolio Solutions, S.… r.l.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

9/6/13
FL 33324
518339

Revenue Assistance Corporation dba Revenue Group
Closed (Not Timely)

Debt collection (Medical)
Communication tactics (Frequent or repeated calls)

8/16/13
FL 33324
493850

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/16/13
FL 33324
494185

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

7/16/13
FL 33324
458673

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/27/13
FL 33324
444515

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/12/13
FL 33324
431256

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/3/13
FL 33324
422561

Freedom Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/27/13
FL 33324
416789

Capital One
Closed with monetary relief (Timely)

Credit card
Other

5/20/13
FL 33324
410868

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/15/13
FL 33324
407823

Regions
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/9/13
FL 33324
402505

JPMorgan Chase
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/9/13
FL 33324
403213

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/7/13
FL 33324
401504

Nelnet
Closed (Timely)

Student loan (Non-federal student loan)
Getting a loan

5/1/13
FL 33324
395826

World Omni Financial Corp.
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

4/5/13
FL 33324
375510

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/1/13
FL 33324
339476

Provident Funding
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

2/25/13
FL 33324
329518

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/14/13
FL 33324
316751

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/14/13
FL 33324
317065

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/6/13
FL 33324
293380

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/4/13
FL 33324
298351

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/24/13
FL 33324
260733

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/27/12
FL 33324
218138

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/17/12
FL 33324
211067

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/4/12
FL 33324
203275

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

11/20/12
FL 33324
193508

Wells Fargo
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

11/14/12
FL 33324
190674

HSBC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/6/12
FL 33324
185436

Capital One
Closed with monetary relief (Timely)

Credit card
Billing disputes

9/28/12
FL 33324
163735

BankUnited
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/27/12
FL 33324
160589

Wells Fargo
Closed with monetary relief (Timely)

Credit card
APR or interest rate

8/21/12
FL 33324
138749

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/7/12
FL 33324
131938

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/3/12
FL 33324
111835

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

6/15/12
FL 33324
101870

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

5/21/12
FL 33324
85951

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

5/2/12
FL 33324
70310

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/5/11
FL 33324
3042

BankUnited
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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