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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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133 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/14/15
FL 33647
1420382

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/13/15
FL 33647
1420075

Equifax
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/28/15
FL 33647
1395322

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/28/15
FL 33647
1395323

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/23/15
FL 33647
1390268

Aspen National Financial, Inc.
Closed with monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/12/15
FL 33647
1371276

Western Union
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Fraud or scam

5/9/15
FL 33647
1368367

Bank of America
Closed with explanation (Timely)

Credit card
Payoff process

5/9/15
FL 33647
1368368

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Payoff process

5/9/15
FL 33647
1368366

Amex
Closed with explanation (Timely, Disputed)

Credit card
Payoff process

5/9/15
FL 33647
1368369

Discover
Closed with explanation (Timely)

Credit card
Payoff process

5/9/15
FL 33647
1368370

Credit Card Receivables Fund Incorporated
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/9/15
FL 33647
1368371

Encore Capital Group
Closed with explanation (Timely)

Credit card
Payoff process

5/6/15
FL 33647
1362668

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/1/15
FL 33647
1357243

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/23/15
FL 33647
1345293

Bank of America
Closed with explanation (Timely)

Credit card
Billing statement

4/22/15
FL 33647
1342754

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/20/15
FL 33647
1338173

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/17/15
FL 33647
1334476

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/7/15
FL 33647
1318817

Frost-Arnett Company
Closed with explanation (Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

3/26/15
FL 33647
1302465

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/24/15
FL 33647
1297718

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

2/27/15
FL 33647
1261107

Healthcare Financial Services, LLC
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

2/24/15
FL 33647
1254913

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/15
FL 33647
1254914

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/24/15
FL 33647
1255551

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/24/15
FL 33647
1255552

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/11/15
FL 33647
1237034

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

2/5/15
FL 33647
1227187

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

2/4/15
FL 33647
1225011

Citibank
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/2/15
FL 33647
1220564

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/23/15
FL 33647
1206319

North American Credit Services
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

1/22/15
FL 33647
1204414

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/5/15
FL 33647
1181307

Debt Recovery Solutions, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

12/30/14
FL 33647
1176495

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

12/23/14
FL 33647
1169455

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/18/14
FL 33647
1162879

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

12/11/14
FL 33647
1153917

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

12/10/14
FL 33647
1151934

Cavalry Investments, LLC
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

12/2/14
FL 33647
1142027

Resurgent Capital Services L.P.
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/21/14
FL 33647
1125325

Citibank
Closed with explanation (Timely)

Credit card
Billing statement

11/20/14
FL 33647
1124438

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/19/14
FL 33647
1132525

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

11/12/14
FL 33647
1111955

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/12/14
FL 33647
1112161

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/10/14
FL 33647
1110550

Delbert Services
Closed with explanation (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

10/31/14
FL 33647
1096535

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/28/14
FL 33647
1087691

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/28/14
FL 33647
1088198

ConServe
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Communication tactics (Frequent or repeated calls)

10/16/14
FL 33647
1073326

Allied International Credit Corporation
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/14/14
FL 33647
1069196

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

10/14/14
FL 33647
1069623

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/7/14
FL 33647
1060786

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

10/6/14
FL 33647
1059159

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/3/14
FL 33647
1057837

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

9/19/14
FL 33647
1035975

PNC Bank
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

9/19/14
FL 33647
1036152

First Federal Credit Control
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

9/18/14
FL 33647
1034862

Hyundai Capital America
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

9/7/14
FL 33647
1017802

ECMC Group, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/27/14
FL 33647
1003879

Quicken Loans
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

8/26/14
FL 33647
1003297

Focus Holding Company
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/18/14
FL 33647
989133

SunTrust Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

8/7/14
FL 33647
973620

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/23/14
FL 33647
950614

Fifth Third Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

7/18/14
FL 33647
943328

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

7/6/14
FL 33647
924368

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/4/14
FL 33647
924004

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

7/4/14
FL 33647
924005

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/1/14
FL 33647
919258

Green Tree Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/30/14
FL 33647
916300

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/26/14
FL 33647
911587

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/14
FL 33647
914558

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/12/14
FL 33647
892963

FAIR COLLECTIONS & OUTSOURCING, INC.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/29/14
FL 33647
874082

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/19/14
FL 33647
860001

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/5/14
FL 33647
838407

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/13/14
FL 33647
806554

Capital One
Closed with non-monetary relief (Timely)

Credit card
Other

4/4/14
FL 33647
795301

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

3/27/14
FL 33647
781719

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

3/19/14
FL 33647
765848

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/17/14
FL 33647
763557

Dyck-O'Neal, Inc.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/17/14
FL 33647
768307

ClearSpring Loan Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/3/14
FL 33647
740167

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

2/22/14
FL 33647
726879

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/12/14
FL 33647
714269

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

1/26/14
FL 33647
685877

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/24/14
FL 33647
685427

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

1/12/14
FL 33647
665438

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
FL 33647
663718

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/1/14
FL 33647
649140

RBS Citizens
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/4/13
FL 33647
583974

BBVA Compass
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/1/13
FL 33647
581593

CL Holdings, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/1/13
FL 33647
582994

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

10/30/13
FL 33647
577500

First Advantage Corporation
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

10/24/13
FL 33647
571080

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

10/15/13
FL 33647
558863

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/14/13
FL 33647
557639

Hyundai Capital America
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/19/13
FL 33647
496245

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/14/13
FL 33647
489548

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/14/13
FL 33647
489589

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/25/13
FL 33647
442509

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/24/13
FL 33647
440704

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/14/13
FL 33647
407313

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/13
FL 33647
390028

Navy FCU
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

4/16/13
FL 33647
384050

Bank of America
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

4/3/13
FL 33647
373598

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

3/23/13
FL 33647
363873

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/17/13
FL 33647
242423

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

1/14/13
FL 33647
231835

BB&T Financial
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

1/1/13
FL 33647
219539

Amex
Closed with explanation (Timely)

Credit card
Advertising and marketing

12/31/12
FL 33647
219444

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/26/12
FL 33647
215809

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/11/12
FL 33647
207459

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/29/12
IN 33647
199872

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/24/12
FL 33647
196659

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/12/12
FL 33647
188887

Bank of America
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

11/10/12
FL 33647
189088

Santander Consumer USA
Closed (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

10/29/12
FL 33647
179500

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

10/17/12
FL 33647
172922

Citibank
Closed with monetary relief (Timely)

Credit card
Collection debt dispute

10/11/12
FL 33647
168292

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/7/12
FL 33647
167130

HSBC
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Settlement process and costs

9/19/12
FL 33647
155328

Bank of America
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

9/14/12
FL 33647
153133

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/30/12
FL 33647
144916

GE Capital Retail
Closed with explanation (Timely)

Credit card
Credit reporting

8/9/12
FL 33647
133099

Third Federal Savings & Loan
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/8/12
FL 33647
132128

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

7/31/12
FL 33647
126460

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/29/12
FL 33647
88345

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/23/12
FL 33647
63199

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

2/23/12
FL 33647
26037

JPMorgan Chase
Closed with relief (Timely)

Credit card
Credit line increase/decrease

2/22/12
FL 33647
25620

Wells Fargo
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

1/31/12
FL 33647
19244

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/27/12
FL 33647
18209

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/16/11
FL 33647
6148

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

133 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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