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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/16/15
OH 43081
1423827

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

6/16/15
OH 43081
1424500

TransUnion
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/16/15
OH 43081
1424501

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/14/15
OH 43081
1422386

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/7/15
OH 43081
1409794

Levy and Associates, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/3/15
OH 43081
1405086

Nationstar Mortgage
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/1/15
OH 43081
1399980

Meade & Associates, Inc.
In progress (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

5/30/15
OH 43081
1399262

TransUnion
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/13/15
OH 43081
1372916

Asset Management Outsourcing, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

4/22/15
OH 43081
1341368

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/22/15
OH 43081
1342038

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/25/15
OH 43081
1301322

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/13/15
OH 43081
1283237

U.S. Bancorp
Closed with non-monetary relief (Timely)

Credit card
Closing/Cancelling account

3/13/15
OH 43081
1283238

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Other

3/11/15
OH 43081
1279147

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/11/15
OH 43081
1279148

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

3/5/15
OH 43081
1270491

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

3/4/15
OH 43081
1266722

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/18/15
OH 43081
1244888

USAA Savings
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/14/15
OH 43081
1241074

Discover
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/11/15
OH 43081
1236568

Mercantile Adjustment Bureau, LLC
Closed with explanation (Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

1/28/15
OH 43081
1214253

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

1/9/15
OH 43081
1187870

Admin Recovery, LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Called after sent written cease of comm)

1/2/15
OH 43081
1178749

TD Bank
Closed with explanation (Timely)

Credit card
Late fee

12/31/14
OH 43081
1177488

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/16/14
OH 43081
1158476

HSBC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

12/15/14
OH 43081
1156214

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

12/5/14
OH 43081
1144633

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

12/4/14
OH 43081
1143638

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

12/3/14
OH 43081
1141252

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/14
OH 43081
1076769

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

10/12/14
OH 43081
1068391

Javitch, Block & Rathbone LLC
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

10/12/14
OH 43081
1068396

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

9/25/14
OH 43081
1045421

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Indicated shouldn't respond to lawsuit)

9/23/14
OH 43081
1040719

AES/PHEAA
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

9/13/14
OH 43081
1027708

TD Bank
Closed with non-monetary relief (Not Timely)

Credit card
Closing/Cancelling account

9/11/14
OH 43081
1023886

Equifax
Closed with explanation (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

9/8/14
OH 43081
1019170

Wells Fargo
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/4/14
OH 43081
1015173

Fifth Third Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/26/14
OH 43081
1001734

ACE Cash Express Inc.
Closed (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

8/14/14
OH 43081
983809

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/7/14
OH 43081
925628

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/30/14
OH 43081
917790

I.C. System, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

5/12/14
OH 43081
848371

Byrider Franchising, LLC
Closed with explanation (Not Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

5/8/14
OH 43081
845360

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/2/14
OH 43081
835747

Global Recovery Group
Closed (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

4/30/14
OH 43081
832152

Weltman, Weinberg & Reis
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/4/14
OH 43081
794895

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/27/14
OH 43081
781359

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Billing disputes

3/20/14
OH 43081
770649

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/18/14
OH 43081
761978

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/18/14
OH 43081
761979

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/24/14
OH 43081
728567

PNC Bank
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

2/24/14
OH 43081
728724

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/23/14
OH 43081
726940

U.S. Bancorp
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/22/14
OH 43081
726643

Expert Global Solutions, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

2/21/14
OH 43081
725183

Retrieval-Masters Creditors Bureau, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

1/31/14
OH 43081
694166

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694168

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694169

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694170

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694171

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694172

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694175

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694176

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694177

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694178

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694179

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694180

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694181

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694182

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694187

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694191

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694192

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694194

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/31/14
OH 43081
694195

TransUnion
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694196

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694197

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/31/14
OH 43081
694199

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/17/14
OH 43081
675146

Citibank
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/14/14
OH 43081
668895

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/9/14
OH 43081
660663

John C. Bonewicz, P.C.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/8/14
OH 43081
660083

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/4/14
OH 43081
654980

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Mortgage)
False statements or representation (Attempted to collect wrong amount)

12/26/13
OH 43081
645447

HOVG, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/26/13
OH 43081
645472

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Billing disputes

12/10/13
OH 43081
629395

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

12/6/13
OH 43081
625063

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/5/13
OH 43081
624234

National Credit Adjusters, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

10/29/13
OH 43081
574942

The Huntington National Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/19/13
OH 43081
564351

U.S. Bancorp
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/5/13
OH 43081
553128

Choice Recovery, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

9/25/13
OH 43081
542562

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/10/13
OH 43081
522163

United Collection Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

9/7/13
OH 43081
517244

Fifth Third Bank
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

8/23/13
OH 43081
502653

Citibank
Closed with monetary relief (Timely)

Credit card
Payoff process

8/7/13
OH 43081
482979

U.S. Bancorp
Closed with explanation (Not Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

8/1/13
OH 43081
472561

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

7/23/13
OH 43081
464870

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Credit determination

7/3/13
OH 43081
448605

Fifth Third Bank
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

5/7/13
OH 43081
401541

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Consumer loan (Personal line of credit)
Problems when you are unable to pay

4/16/13
OH 43081
384004

The Huntington National Bank
Closed with monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Settlement process and costs

4/13/13
OH 43081
381506

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

3/30/13
OH 43081
369397

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/13
OH 43081
257871

KeyBank NA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

1/21/13
OH 43081
249346

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/16/13
OH 43081
240270

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/19/12
OH 43081
214002

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

10/29/12
OH 43081
181043

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Transaction issue

9/18/12
OH 43081
155341

Fifth Third Bank
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

9/12/12
OH 43081
150126

KeyBank NA
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/10/12
OH 43081
149853

U.S. Bancorp
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/5/12
OH 43081
146457

PNC Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

8/31/12
OH 43081
145532

Barclays
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

8/15/12
OH 43081
136391

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/7/12
OH 43081
131901

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/12/12
OH 43081
116700

JPMorgan Chase
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

6/26/12
OH 43081
108565

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/6/12
OH 43081
95997

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/4/12
OH 43081
93163

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

5/30/12
OH 43081
89445

The Huntington National Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/19/12
OH 43081
38290

PNC Bank
Closed with relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/19/12
OH 43081
38304

HSBC
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/12/12
OH 43081
34036

Springleaf Finance Corporation
Closed with monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/3/12
OH 43081
29767

Bank of America
Closed with relief (Timely)

Credit card
Billing statement

2/11/12
OH 43081
8498

The Huntington National Bank
Closed without relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/7/12
OH 43081
21411

Citibank
Untimely response (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/6/12
OH 43081
20920

Fifth Third Bank
Closed without relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/2/12
OH 43081
10608

Ocwen
Closed without relief (Timely, Disputed)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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