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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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134 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/21/15
IL 60619
1386196

COLLECTION PROFESSIONALS INC (Illinois)
Closed (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

5/20/15
IL 60619
1384423

AES/PHEAA
In progress (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

5/18/15
IL 60619
1379636

COLLECTION PROFESSIONALS INC (Illinois)
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

5/14/15
IL 60619
1376402

Credit Acceptance Corporation
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/13/15
IL 60619
1373927

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/12/15
IL 60619
1371498

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/30/15
IL 60619
1353978

COLLECTION PROFESSIONALS INC (Illinois)
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/24/15
IL 60619
1346871

JPMorgan Chase
In progress (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/18/15
IL 60619
1336176

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/9/15
IL 60619
1322324

Fifth Third Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/27/15
IL 60619
1304103

Navy FCU
In progress (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/26/15
IL 60619
1302046

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/25/15
IL 60619
1299548

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/25/15
IL 60619
1300826

Blitt and Gaines, P.C.
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

3/24/15
IL 60619
1298041

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/16/15
IL 60619
1285623

Municipal Collections of America, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/6/15
IL 60619
1271446

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/2/15
MD 60619
1264143

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

2/24/15
IL 60619
1255056

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/24/15
IL 60619
1255057

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/24/15
IL 60619
1255058

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/15/15
IL 60619
1241434

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/13/15
IL 60619
1240541

National Account Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/13/15
IL 60619
1240542

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/13/15
IL 60619
1196135

Citibank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/12/15
IL 60619
1190459

TCF National Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

12/31/14
IL 60619
1176836

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

12/30/14
IL 60619
1174604

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

12/9/14
IL 60619
1148291

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/4/14
60619
1142259

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/4/14
60619
1142260

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/29/14
IL 60619
1135842

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/26/14
IL 60619
1132961

Weltman, Weinberg & Reis
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

11/22/14
IL 60619
1125285

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Other financial service (Money order)
Fraud or scam

11/13/14
IL 60619
1115282

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
IL 60619
1100008

Bank of America
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

10/24/14
IL 60619
1085030

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/14/14
IL 60619
1069195

Progressive Financial Services, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Federal student loan)
Improper contact or sharing of info (Contacted me instead of my attorney)

9/8/14
IL 60619
1017939

BMO Harris
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

9/5/14
IL 60619
1015618

CNG Financial Corporation
Closed with explanation (Not Timely, Disputed)

Payday loan
Charged fees or interest I didn't expect

9/4/14
IL 60619
1015181

CIT Bank National Association
Closed with explanation (Not Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

8/29/14
IL 60619
1007170

Capital One
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

8/14/14
IL 60619
986046

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/13/14
IL 60619
982698

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/8/14
IL 60619
976251

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/8/14
IL 60619
976952

PNC Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/8/14
IL 60619
976953

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/7/14
IL 60619
975150

TCF National Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/25/14
IL 60619
955132

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/22/14
IL 60619
948043

Springleaf Finance Corporation
Closed with explanation (Not Timely, Disputed)

Consumer loan (Personal line of credit)
Account terms and changes

6/27/14
IL 60619
915054

TCF National Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/6/14
IL 60619
884814

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

5/28/14
IL 60619
870500

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/30/14
IL 60619
831862

Contract Callers, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/25/14
IL 60619
824875

Amex
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

4/21/14
IL 60619
818473

Amex
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

4/1/14
IL 60619
788726

United Debt Holdings, LLC
Closed (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

3/24/14
IL 60619
774423

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/20/14
IL 60619
769923

Flagstar Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/17/14
IL 60619
759924

AALM Consulting Services LTD (International company)
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

3/17/14
IL 60619
763381

Checksmart Financial Company
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Communication tactics (Called after sent written cease of comm)

3/10/14
IL 60619
755584

Second Round Limited Partnership
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/7/14
IL 60619
748306

BMO Harris
Closed with explanation (Timely, Disputed)

Consumer loan (Personal line of credit)
Shopping for a line of credit

3/7/14
IL 60619
748773

Ditech Financial LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/7/14
IL 60619
749233

Citibank
Closed with explanation (Timely)

Credit card
Arbitration

2/20/14
IL 60619
723701

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/3/14
IL 60619
696496

Citibank
Closed with explanation (Not Timely)

Credit card
Bankruptcy

1/23/14
IL 60619
683295

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/16/14
IL 60619
672697

MNE Services, Inc
Closed with non-monetary relief (Timely)

Payday loan
Charged fees or interest I didn't expect

1/8/14
IL 60619
660963

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

1/7/14
IL 60619
658315

Focus Holding Company
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

1/3/14
IL 60619
654655

QC Holdings, Inc.
Closed with non-monetary relief (Timely)

Payday loan
Can't contact lender

12/31/13
IL 60619
651372

Navient
Closed with explanation (Not Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/17/13
IL 60619
636342

Morgan Stanley
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

11/27/13
IL 60619
614675

BMO Harris
Closed with explanation (Not Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

11/19/13
IL 60619
605178

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

11/6/13
IL 60619
588315

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/19/13
IL 60619
562519

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/27/13
IL 60619
545755

JPMorgan Chase
Closed with monetary relief (Not Timely)

Money transfers (Domestic (US) money transfer)
Fraud or scam

9/24/13
IL 60619
539556

TCF National Bank
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

8/30/13
IL 60619
510028

JPMorgan Chase
Closed with non-monetary relief (Not Timely, Disputed)

Credit card
Other fee

8/30/13
IL 60619
510843

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/19/13
IL 60619
495246

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/13
IL 60619
475473

TCF National Bank
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/9/13
IL 60619
451898

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/1/13
IL 60619
447921

RBS Citizens
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/17/13
IL 60619
434020

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

6/13/13
IL 60619
432033

TCF National Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/29/13
IL 60619
394227

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/29/13
IL 60619
394228

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/29/13
IL 60619
394229

TransUnion
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/19/13
IL 60619
387832

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/18/13
IL 60619
385813

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

4/12/13
IL 60619
381006

Capital One
Closed with monetary relief (Timely)

Credit card
APR or interest rate

3/25/13
IL 60619
365267

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/13
IL 60619
340075

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/12/13
IL 60619
313184

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

1/18/13
IL 60619
245102

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/11/13
IL 60619
229003

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/3/13
IL 60619
221593

BMO Harris
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

12/31/12
IL 60619
219270

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/17/12
IL 60619
210837

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

11/23/12
IL 60619
196306

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

11/9/12
IL 60619
188367

Fifth Third Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

11/8/12
IL 60619
187700

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/26/12
IL 60619
179231

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/24/12
IL 60619
177895

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/23/12
IL 60619
176637

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/18/12
IL 60619
173316

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

10/17/12
IL 60619
172883

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Billing disputes

10/3/12
IL 60619
165064

Citibank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

10/1/12
IL 60619
164151

JPMorgan Chase
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

9/26/12
IL 60619
160123

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/26/12
IL 60619
160276

Navient
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

9/18/12
IL 60619
155280

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

9/10/12
IL 60619
149650

TCF National Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/16/12
IL 60619
137139

Citibank
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

8/14/12
IL 60619
135637

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/30/12
IL 60619
126661

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/17/12
IL 60619
118795

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/5/12
IL 60619
112524

PNC Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

6/28/12
IL 60619
109902

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/27/12
IL 60619
109220

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/26/12
IL 60619
108555

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

6/20/12
IL 60619
105015

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/5/12
IL 60619
94666

Fifth Third Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/31/12
IL 60619
90245

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/23/12
IL 60619
1249

TCF National Bank
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/17/12
IL 60619
80825

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/16/12
IL 60619
80545

TCF National Bank
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/3/12
IL 60619
70870

Bank of America
Closed without relief (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

4/27/12
IL 60619
66456

TCF National Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/12/12
IL 60619
33929

U.S. Bancorp
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/25/12
IL 60619
16949

SunTrust Bank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

134 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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