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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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234 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/4/15
TX 75052
1407319

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/22/15
TX 75052
1389436

Plaza Home Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/15/15
TX 75052
1379078

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/15/15
TX 75052
1379079

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/12/15
TX 75052
1373056

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/12/15
TX 75052
1372381

Experian
Closed (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/6/15
TX 75052
1364552

Freedom Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/29/15
TX 75052
1352668

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/15
TX 75052
1345323

Citibank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/15
TX 75052
1345324

Discover
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/15
TX 75052
1345326

Barclays
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/15
TX 75052
1345327

Capital One
In progress (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/15
TX 75052
1345328

Citibank
In progress (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/24/15
TX 75052
1345329

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/23/15
TX 75052
1345315

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/21/15
TX 75052
1341070

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/15/15
TX 75052
1330641

Bank of America
In progress (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

4/5/15
TX 75052
1316144

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

4/3/15
TX 75052
1315525

Wells Fargo
In progress (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

3/19/15
TX 75052
1292654

Carrington Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/16/15
TX 75052
1285360

Fifth Third Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/11/15
TX 75052
1279275

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/5/15
TX 75052
1268739

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/5/15
TX 75052
1269414

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/5/15
TX 75052
1269415

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/5/15
TX 75052
1270501

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/4/15
TX 75052
1267264

Capital One
Closed with monetary relief (Timely, Disputed)

Credit card
Closing/Cancelling account

2/20/15
TX 75052
1249971

Commerce Bank
Closed with non-monetary relief (Timely)

Debt collection (Auto)
Communication tactics (Frequent or repeated calls)

2/13/15
TX 75052
1239850

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/9/15
TX 75052
1230858

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/6/15
TX 75052
1228804

Ally Financial Inc.
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/3/15
TX 75052
1221784

Franklin Collection Service, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/1/15
TX 75052
1219841

Ally Financial Inc.
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/27/15
TX 75052
1211996

Credit Bureau Services Association
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

1/27/15
TX 75052
1212647

Business Revenue Systems, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

1/13/15
TX 75052
1191502

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

1/12/15
TX 75052
1195555

Prestige Financial Services, Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Problems when you are unable to pay

12/30/14
TX 75052
1174850

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Other

12/19/14
TX 75052
1163843

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/16/14
TX 75052
1157893

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

12/16/14
TX 75052
1158428

National Credit Systems,Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

12/12/14
TX 75052
1155456

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

12/12/14
TX 75052
1155457

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Right to dispute notice not received)

11/28/14
TX 75052
1134804

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/28/14
TX 75052
1134805

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/28/14
TX 75052
1134806

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/15/14
TX 75052
1118580

Ocwen
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/13/14
TX 75052
1118058

Afni, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

11/4/14
TX 75052
1100262

Credit Systems International, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

10/22/14
TX 75052
1083545

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

10/22/14
TX 75052
1081420

Accelerated Financial Solutions, LLC
Closed with non-monetary relief (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

10/19/14
TX 75052
1077032

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/17/14
TX 75052
1076313

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

9/30/14
TX 75052
1051212

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/30/14
TX 75052
1051213

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/30/14
TX 75052
1051214

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/30/14
TX 75052
1051215

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/30/14
TX 75052
1051216

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/30/14
TX 75052
1051217

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
TX 75052
1043623

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/16/14
TX 75052
1033480

HSBC
Closed with explanation (Not Timely)

Credit card
Delinquent account

9/9/14
TX 75052
1021261

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/9/14
TX 75052
1021262

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/14
TX 75052
1021263

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/29/14
TX 75052
1007360

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/21/14
TX 75052
996100

BBVA Compass
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/20/14
TX 75052
992191

CCS Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

8/15/14
TX 75052
985880

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/14/14
TX 75052
984698

Citibank
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/29/14
TX 75052
958515

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

7/19/14
TX 75052
945314

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/15/14
TX 75052
938914

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

7/10/14
TX 75052
932251

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/10/14
TX 75052
932252

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/9/14
TX 75052
929880

Hunter Warfield, Inc.
Closed with explanation (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

7/7/14
TX 75052
924493

Ad Astra Recovery Services Inc
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Disclosure verification of debt (Right to dispute notice not received)

7/7/14
TX 75052
924494

Speedy Cash Holdings
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Disclosure verification of debt (Right to dispute notice not received)

7/4/14
TX 75052
923905

The CBE Group, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

7/4/14
TX 75052
924102

Trident Asset Management, L.L.C.
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

7/4/14
TX 75052
924134

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/26/14
TX 75052
911802

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/24/14
TX 75052
909655

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/10/14
TX 75052
889372

Receivables Performance Management LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

6/3/14
75052
878061

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/30/14
TX 75052
874197

Regions
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/28/14
TX 75052
873459

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

5/28/14
TX 75052
873460

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

5/28/14
TX 75052
873461

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/28/14
TX 75052
873869

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/27/14
TX 75052
868942

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/27/14
TX 75052
869313

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/21/14
TX 75052
863424

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/20/14
TX 75052
861427

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/18/14
TX 75052
859056

Credit Systems International, Inc.
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

5/18/14
TX 75052
859057

Professional Finance Company, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

5/15/14
TX 75052
856624

Credit Bureau of the South, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

5/15/14
TX 75052
856626

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/15/14
TX 75052
856627

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/13/14
TX 75052
849305

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/8/14
TX 75052
843071

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/8/14
TX 75052
843119

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/8/14
TX 75052
843502

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/8/14
TX 75052
843503

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/8/14
TX 75052
843504

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/14
TX 75052
839064

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/6/14
TX 75052
839088

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/6/14
TX 75052
841533

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/5/14
TX 75052
837239

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/5/14
TX 75052
837240

Experian
Closed (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/5/14
TX 75052
839061

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/5/14
TX 75052
839062

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/5/14
TX 75052
839063

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/25/14
TX 75052
825947

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/22/14
TX 75052
818381

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/21/14
TX 75052
817105

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/11/14
TX 75052
806472

Synerprise Consulting Services, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

4/9/14
TX 75052
800367

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

4/8/14
TX 75052
799426

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/8/14
TX 75052
799644

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/8/14
TX 75052
800276

Computer Credit, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
False statements or representation (Indicated committed crime not paying)

4/7/14
TX 75052
796549

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/7/14
TX 75052
798033

Regional Management Corp.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

4/7/14
TX 75052
798035

RS Clark and Associates, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

4/2/14
TX 75052
790711

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/1/14
TX 75052
789475

BBVA Compass
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/31/14
TX 75052
786620

Mercantile Adjustment Bureau, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/24/14
TX 75052
775427

AllianceOne Recievables Management
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/21/14
TX 75052
771892

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/14
TX 75052
766071

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/18/14
TX 75052
762132

Security Finance
Closed with non-monetary relief (Timely, Disputed)

Consumer loan (Installment loan)
Managing the loan or lease

3/18/14
TX 75052
762133

Justice Finance Company
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Managing the loan or lease

3/18/14
TX 75052
764648

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

3/17/14
TX 75052
759372

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

3/17/14
TX 75052
762134

Resurgent Capital Services L.P.
Closed with monetary relief (Not Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

3/17/14
TX 75052
766346

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/16/14
TX 75052
760558

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
APR or interest rate

3/12/14
TX 75052
767103

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/6/14
TX 75052
746088

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/6/14
TX 75052
746683

United Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

3/1/14
TX 75052
738871

Enova International, Inc.
Closed with explanation (Timely, Disputed)

Payday loan
Can't stop charges to bank account

2/27/14
TX 75052
736033

Financial Corporation of America
Closed with explanation (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

2/13/14
TX 75052
712618

ARM WNY LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

2/12/14
TX 75052
711684

Wells Fargo
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/4/14
TX 75052
699060

PLS GROUP, INC
Closed with non-monetary relief (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

1/30/14
TX 75052
693024

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

1/18/14
TX 75052
676035

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/6/14
TX 75052
655594

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/3/14
TX 75052
653522

Ad Astra Recovery Services Inc
Closed with explanation (Timely, Disputed)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

1/2/14
TX 75052
653651

Ocwen
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

12/23/13
TX 75052
642978

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/23/13
TX 75052
642979

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

12/23/13
TX 75052
642980

Regional Management Corp.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/23/13
TX 75052
642981

Regional Management Corp.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/4/13
TX 75052
622159

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/3/13
TX 75052
620474

EverBank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

11/19/13
TX 75052
603419

Capital One
Closed with non-monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

11/13/13
TX 75052
598154

Regional Management Corp.
Closed (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

10/10/13
TX 75052
557217

FirstSource Advantage, LLC
Closed with explanation (Not Timely)

Debt collection (Medical)
Improper contact or sharing of info (Contacted me after I asked not to)

10/8/13
TX 75052
554879

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/27/13
TX 75052
546793

Bank of America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

9/11/13
TX 75052
524137

Frost-Arnett Company
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

9/3/13
TX 75052
511828

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

8/27/13
TX 75052
501770

First Data Corporation
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

8/26/13
TX 75052
503438

Cavalry Investments, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

8/25/13
TX 75052
503815

Texas Higher Education Coordinating Board
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

8/24/13
TX 75052
503433

Wells Fargo
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/24/13
TX 75052
503434

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/24/13
TX 75052
503436

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/24/13
TX 75052
503437

GM Financial
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/20/13
TX 75052
497762

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/16/13
TX 75052
493175

Experian
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

8/6/13
TX 75052
481103

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

7/22/13
TX 75052
463284

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

7/20/13
TX 75052
462324

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/8/13
TX 75052
451526

JPMorgan Chase
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

6/30/13
TX 75052
446527

Capital One
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

6/10/13
TX 75052
427793

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/10/13
TX 75052
428430

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/24/13
TX 75052
416599

Ocwen
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

5/17/13
TX 75052
410582

Discover
Closed with non-monetary relief (Timely)

Credit card
APR or interest rate

5/16/13
TX 75052
409644

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/10/13
TX 75052
404921

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

5/4/13
TX 75052
398991

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/10/13
TX 75052
378684

Navy FCU
Closed with explanation (Timely)

Mortgage (Reverse mortgage)
Settlement process and costs

4/9/13
TX 75052
377802

Residential Credit Solutions
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/27/13
TX 75052
366626

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/27/13
TX 75052
367566

Ford Motor Credit Company
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/20/13
TX 75052
324734

Direct Lenders, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

2/14/13
TX 75052
317886

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
TX 75052
309262

JPMorgan Chase
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
TX 75052
312888

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

2/6/13
TX 75052
305456

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/4/13
TX 75052
291118

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/3/13
TX 75052
286022

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Arbitration

1/29/13
TX 75052
272386

UMB Bank
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

1/29/13
TX 75052
274680

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/10/13
TX 75052
227154

PHH Mortgage
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/10/13
TX 75052
227824

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/28/12
TX 75052
218800

GE Capital Retail
Closed with explanation (Timely)

Credit card
Collection debt dispute

12/4/12
TX 75052
202528

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/19/12
TX 75052
193479

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/19/12
TX 75052
193480

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/15/12
TX 75052
191590

Quicken Loans
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

11/6/12
TX 75052
183793

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

10/23/12
TX 75052
176133

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/12/12
TX 75052
171114

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/4/12
TX 75052
165933

PHH Mortgage
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/14/12
TX 75052
153393

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/20/12
TX 75052
138582

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/1/12
TX 75052
128573

Amex
Closed with explanation (Timely)

Credit card
APR or interest rate

7/31/12
TX 75052
127301

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/31/12
TX 75052
128105

MetLife Bank
Closed (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/25/12
TX 75052
124111

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/23/12
TX 75052
122326

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/23/12
TX 75052
123202

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/21/12
TX 75052
121860

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

7/5/12
TX 75052
112662

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/3/12
TX 75052
111828

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Billing statement

6/22/12
TX 75052
106984

EverBank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/13/12
TX 75052
100391

PHH Mortgage
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/6/12
TX 75052
95789

BBVA Compass
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/1/12
TX 75052
91531

PHH Mortgage
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/29/12
TX 75052
88208

U.S. Bancorp
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/4/12
TX 75052
71539

Daiyaan, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/12/12
TX 75052
81413

Ocwen
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/9/12
TX 75052
45238

Citibank
Closed without relief (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

3/26/12
TX 75052
39123

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/21/12
TX 75052
37793

BBVA Compass
Closed without relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/5/12
TX 75052
30042

Bank of America
Closed with relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

2/13/12
TX 75052
23386

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/9/12
TX 75052
22202

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

1/7/12
TX 75052
11365

Bank of America
Closed with relief (Not Timely)

Credit card
Late fee

12/19/11
TX 75052
6612

JPMorgan Chase
Closed with relief (Timely)

Credit card
Closing/Cancelling account

12/9/11
TX 75052
5262

Citibank
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

234 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
24 TransUnion
23 Experian
21 Bank of America
21 Equifax
14 JPMorgan Chase
11 Wells Fargo
11 Ocwen
7 Citibank
5 Nationstar Mortgage
5 Capital One
4 BBVA Compass
4 PHH Mortgage
4 Regional Management Corp.
4 Enhanced Recovery Company, LLC
3 Resurgent Capital Services L.P.
2 Cavalry Investments, LLC
2 EverBank
2 Santander Consumer USA
2 Credit Systems International, Inc.
2 Ad Astra Recovery Services Inc
2 GE Capital Retail
2 Ally Financial Inc.
2 Encore Capital Group
2 Discover
1 The CBE Group, Inc.
1 Convergent Resources, Inc.
1 Receivables Performance Management LLC
1 Regions
1 Professional Finance Company, Inc.
1 Credit Bureau of the South, Inc.
1 Trident Asset Management, L.L.C.
1 Carrington Mortgage
1 Speedy Cash Holdings
1 National Credit Systems,Inc.
1 Commerce Bank
1 Barclays
1 Franklin Collection Service, Inc.
1 Business Revenue Systems, Inc.
1 Credit Bureau Services Association
1 Prestige Financial Services, Inc.
1 Computer Credit, Inc.
1 Hunter Warfield, Inc.
1 Freedom Mortgage
1 Afni, Inc.
1 Accelerated Financial Solutions, LLC
1 HSBC
1 Fifth Third Bank
1 CCS Financial Services, Inc.
1 Synerprise Consulting Services, Inc.
1 ARM WNY LLC
1 Green Tree Servicing, LLC
1 First Data Corporation
1 Daiyaan, Inc
1 U.S. Bancorp
1 MetLife Bank
1 Amex
1 Quicken Loans
1 Flagstar Bank
1 UMB Bank
1 Direct Lenders, LLC
1 Ford Motor Credit Company
1 Residential Credit Solutions
1 Navy FCU
1 Servis One, Inc.
1 GM Financial
1 RS Clark and Associates, Inc.
1 Texas Higher Education Coordinating Board
1 Frost-Arnett Company
1 FirstSource Advantage, LLC
1 Diversified Consultants, Inc.
1 PLS GROUP, INC
1 Financial Corporation of America
1 Enova International, Inc.
1 United Collection Bureau, Inc.
1 Security Finance
1 Justice Finance Company
1 AllianceOne Recievables Management
1 Mercantile Adjustment Bureau, LLC
1 Plaza Home Mortgage


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WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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80.00%$2 Million


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SUPER SUPPERS
76.92%$1 Million


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