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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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135 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/14/15
TX 75104
1563879

Encore Capital Group
In progress (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

7/23/15
TX 75104
1483070

Discover
Closed with non-monetary relief (Not Timely)

Credit card
Customer service / Customer relations

7/2/15
TX 75104
1449410

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/22/15
TX 75104
1432678

ProCollect, Inc
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

6/19/15
TX 75104
1428923

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

6/3/15
TX 75104
1403292

Credit Systems International, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

5/20/15
TX 75104
1384226

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

5/15/15
TX 75104
1378698

Wells Fargo
Closed with explanation (Timely)

Debt collection (Auto)
Improper contact or sharing of info (Talked to a third party about my debt)

5/15/15
TX 75104
1379135

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

5/15/15
TX 75104
1379136

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/12/15
TX 75104
1372352

TrueAccord Corp.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

5/10/15
TX 75104
1368906

Bank of America
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

4/29/15
TX 75104
1352544

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/23/15
TX 75104
1295848

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/21/15
TX 75104
1294661

ProCollect, Inc
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

3/13/15
TX 75104
1282252

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/11/15
TX 75104
1277952

U.S. Bancorp
Closed with non-monetary relief (Timely)

Prepaid card (Gift or merchant card)
Unauthorized transactions/trans. issues

3/5/15
TX 75104
1269225

Credit Protection Association, L.P.
In progress (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

2/18/15
TX 75104
1246633

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/11/15
TX 75104
1236439

Midway Resolution Services LLC
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Problems when you are unable to pay

2/11/15
TX 75104
1236957

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/5/15
TX 75104
1226800

Security Finance
Closed with non-monetary relief (Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

1/17/15
TX 75104
1198054

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/16/14
TX 75104
1158393

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/11/14
TX 75104
1152715

Ocwen
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/6/14
TX 75104
1146021

NetSpend Corporation, a TSYS Company
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

11/19/14
TX 75104
1127254

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

11/18/14
TX 75104
1122275

United PanAm Financial Corp.
Closed (Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

11/13/14
TX 75104
1114831

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/22/14
TX 75104
1082228

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/16/14
TX 75104
1074207

Amex
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

10/11/14
TX 75104
1068034

Ocwen
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

9/29/14
TX 75104
1048985

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

9/27/14
TX 75104
1048123

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/23/14
TX 75104
1041819

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/18/14
TX 75104
1035036

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

9/16/14
TX 75104
1031619

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/8/14
TX 75104
1019480

GE Capital Retail
Closed with monetary relief (Not Timely)

Credit card
Other

8/26/14
TX 75104
1002528

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/20/14
TX 75104
992825

Select Portfolio Servicing, Inc
Closed (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/11/14
TX 75104
978900

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

8/1/14
TX 75104
965061

CIT Bank National Association
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

7/21/14
TX 75104
946352

Citibank
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/15/14
TX 75104
938515

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/15/14
TX 75104
938660

Bank of America
Closed with monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

7/4/14
TX 75104
924003

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

6/25/14
TX 75104
910514

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/6/14
TX 75104
884819

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/4/14
TX 75104
881352

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/23/14
TX 75104
866915

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/23/14
TX 75104
866916

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/19/14
TX 75104
858116

Progressive Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

5/2/14
TX 75104
836719

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/28/14
TX 75104
829394

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

4/23/14
TX 75104
821774

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Other

4/11/14
TX 75104
805602

Advance America, Cash Advance Centers, Inc.
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

4/2/14
TX 75104
789867

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

4/1/14
TX 75104
788858

Mortgage Investors Corporation
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/14
TX 75104
770711

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/11/14
TX 75104
755725

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/25/14
TX 75104
730342

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/20/14
TX 75104
723090

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/14/14
TX 75104
715856

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

2/12/14
TX 75104
717347

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/9/14
TX 75104
704964

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/3/14
TX 75104
696521

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

1/13/14
TX 75104
666284

Statebridge Company
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/4/14
TX 75104
654979

Citibank
Closed with monetary relief (Timely)

Credit card
Late fee

12/31/13
TX 75104
649099

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/23/13
TX 75104
642695

Direct Financial Solutions LLC
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Frequent or repeated calls)

11/30/13
TX 75104
616544

GE Capital Retail
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/21/13
TX 75104
607765

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

11/21/13
TX 75104
607766

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted employer after asked not to)

11/18/13
TX 75104
601991

GE Capital Retail
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

11/18/13
TX 75104
603299

Caliber Home Loans, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/18/13
TX 75104
603300

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/15/13
TX 75104
600501

Navy FCU
Closed with explanation (Not Timely)

Credit card
Closing/Cancelling account

11/6/13
TX 75104
589542

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/4/13
TX 75104
583678

Sallie Mae
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

10/15/13
TX 75104
559359

Sallie Mae
Closed with monetary relief (Not Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

10/3/13
TX 75104
551488

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/26/13
TX 75104
543307

National Credit Adjusters, LLC
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

9/24/13
TX 75104
540892

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/10/13
TX 75104
520943

Capital One
Closed with monetary relief (Not Timely)

Credit card
Credit card protection / Debt protection

8/26/13
TX 75104
504102

HireRight Solutions, Inc.
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Personal information)

8/9/13
TX 75104
486073

Seterus
Closed (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/21/13
TX 75104
462472

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/10/13
TX 75104
453137

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/9/13
TX 75104
452433

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/14/13
TX 75104
432369

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

6/11/13
TX 75104
429826

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

6/5/13
TX 75104
425656

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/1/13
TX 75104
421965

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/30/13
TX 75104
420372

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

4/22/13
TX 75104
388134

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

4/22/13
TX 75104
388137

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

4/2/13
TX 75104
372940

Navient
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

3/28/13
TX 75104
368124

Bank of America
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

3/11/13
TX 75104
349936

Citibank
Closed with explanation (Timely)

Credit card
Credit reporting

3/1/13
TX 75104
340374

Amex
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

2/20/13
TX 75104
323681

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/15/13
TX 75104
318636

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
TX 75104
311353

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/31/13
TX 75104
282324

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/17/13
TX 75104
247045

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/11/13
TX 75104
227972

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

1/9/13
TX 75104
225389

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/2/13
TX 75104
215951

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/12/12
TX 75104
209520

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

11/29/12
TX 75104
200419

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/26/12
TX 75104
197738

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/19/12
TX 75104
194098

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/15/12
TX 75104
192332

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/8/12
TX 75104
183927

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

11/8/12
TX 75104
187487

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/6/12
TX 75104
183926

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/5/12
TX 75104
183925

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

10/31/12
TX 75104
182004

Ocwen
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

10/31/12
TX 75104
182909

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/14/12
TX 75104
171229

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/30/12
TX 75104
164035

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/13/12
TX 75104
152575

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/31/12
TX 75104
145512

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/11/12
TX 75104
134167

Discover
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

8/6/12
TX 75104
130523

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/1/12
TX 75104
128485

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit card protection / Debt protection

7/17/12
TX 75104
118412

Ocwen
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/16/12
TX 75104
118364

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/20/12
TX 75104
104960

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/14/12
TX 75104
101440

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/22/12
TX 75104
61382

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/11/12
TX 75104
76597

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

5/11/12
TX 75104
76669

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/19/12
TX 75104
61381

Capital One
Closed with non-monetary relief (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/16/12
TX 75104
24371

Bank of America
Closed without relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

135 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
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94.12%$4 Million


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81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


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80.00%$2 Million


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SUPER SUPPERS
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