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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
Zip Code:
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127 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/25/15
TX 76049
1391062

Security Finance
Closed with explanation (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

5/19/15
TX 76049
1383257

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/30/15
TX 76049
1355639

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/30/15
TX 76049
1355640

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/30/15
TX 76049
1355641

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/10/15
TX 76049
1232881

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/3/15
TX 76049
1224014

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/21/15
TX 76049
1203614

Financial Corporation of America
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called outside of 8am-9pm)

11/4/14
TX 76049
1101731

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
TX 76049
1099383

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
TX 76049
1099384

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
TX 76049
1099385

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
TX 76049
1099386

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
TX 76049
1099387

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/29/14
TX 76049
1092557

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/29/14
TX 76049
1092558

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/29/14
TX 76049
1092559

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/28/14
TX 76049
1088588

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/28/14
TX 76049
1092639

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/28/14
TX 76049
1092640

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/28/14
TX 76049
1092641

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/13/14
TX 76049
1068752

Atlantic Recovery Solutions LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

8/19/14
TX 76049
990125

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76049
990126

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76049
990127

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76049
990128

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76049
990129

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76049
990130

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966463

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966464

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966465

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966466

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966467

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966468

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966469

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966470

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966471

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966472

Equifax
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966473

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966474

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966475

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966476

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966477

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966478

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966484

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966485

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966486

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/4/14
TX 76049
966487

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/4/14
TX 76049
966488

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/4/14
TX 76049
966489

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965001

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965111

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965112

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965113

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965114

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/1/14
TX 76049
965115

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/1/14
TX 76049
965116

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/1/14
TX 76049
965117

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965118

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/1/14
TX 76049
965119

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/30/14
TX 76049
960970

Citibank
Closed with explanation (Not Timely)

Credit card
Credit line increase/decrease

7/25/14
TX 76049
954057

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/25/14
TX 76049
954058

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/25/14
TX 76049
954059

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/25/14
TX 76049
954060

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/25/14
TX 76049
954061

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/25/14
TX 76049
954062

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/20/14
TX 76049
944912

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/17/14
TX 76049
897771

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
TX 76049
897772

Experian
Closed (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
TX 76049
897773

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
TX 76049
897774

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
TX 76049
897776

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/9/14
TX 76049
846291

KeyBank NA
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

4/22/14
TX 76049
819406

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/22/14
TX 76049
819407

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/14
TX 76049
705742

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/14
TX 76049
705743

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/14
TX 76049
705744

BB&T Financial
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

2/8/14
TX 76049
705745

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/14
TX 76049
705746

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/15/14
TX 76049
670408

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

1/6/14
TX 76049
655678

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

12/9/13
TX 76049
627584

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/9/13
TX 76049
627585

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/9/13
TX 76049
627586

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/9/13
TX 76049
627587

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/9/13
TX 76049
627588

Wells Fargo
Closed with non-monetary relief (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

11/20/13
TX 76049
605579

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/15/13
TX 76049
560722

PHH Mortgage
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/1/13
TX 76049
549638

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

10/1/13
TX 76049
549639

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

10/1/13
TX 76049
549642

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535666

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535667

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535668

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535669

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535671

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535672

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535673

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535674

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535815

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535816

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535817

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535818

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535819

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76049
535820

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/19/13
TX 76049
534010

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/13/13
TX 76049
527411

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/10/13
TX 76049
521973

Academy Mortgage
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/28/13
TX 76049
505246

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76049
505247

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76049
505250

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76049
508552

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76049
508553

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76049
508554

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/13
TX 76049
505242

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/13
TX 76049
505244

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/18/13
TX 76049
461184

USAA Savings
Closed with explanation (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

2/6/13
TX 76049
293189

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

1/12/13
TX 76049
229303

BBVA Compass
Closed with explanation (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

1/3/13
TX 76049
221585

PHH Mortgage
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/2/12
TX 76049
184330

Citibank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/19/12
TX 76049
156298

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/9/12
TX 76049
114350

Citibank
Closed with explanation (Timely)

Credit card
Advertising and marketing

4/16/12
TX 76049
58751

U.S. Bancorp
Closed with relief (Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

1/8/12
TX 76049
11433

Bank of America
Closed without relief (Not Timely)

Credit card
Rewards

127 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

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94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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