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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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136 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/9/15
TX 76123
1412400

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/8/15
TX 76123
1413675

Experian
In progress (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

6/8/15
TX 76123
1413676

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

6/8/15
TX 76123
1413677

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

6/6/15
TX 76123
1409481

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

5/12/15
TX 76123
1371995

Western Portfolio Assets
Untimely response (Not Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

5/11/15
TX 76123
1370741

PNC Bank
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/26/15
TX 76123
1303429

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/24/15
TX 76123
1297872

Hillcrest Davidson & Assoc
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

2/24/15
TX 76123
1255104

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

2/10/15
TX 76123
1235116

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

2/7/15
TX 76123
1230256

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/4/15
TX 76123
1226243

Ad Astra Recovery Services Inc
Closed with explanation (Timely, Disputed)

Payday loan
Received a loan I didn't apply for

2/4/15
TX 76123
1226244

Portfolio Recovery Associates, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

1/23/15
TX 76123
1205483

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit line increase/decrease

1/12/15
TX 76123
1190295

PNC Bank
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/30/14
TX 76123
1175754

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

12/29/14
TX 76123
1173705

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit line increase/decrease

12/29/14
TX 76123
1175753

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/24/14
TX 76123
1129496

N.A.R., Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

11/3/14
TX 76123
1098906

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

10/24/14
TX 76123
1085233

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/24/14
TX 76123
1085234

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/24/14
TX 76123
1085236

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/24/14
TX 76123
1085238

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/24/14
TX 76123
1085235

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/24/14
TX 76123
1085237

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/14
TX 76123
1084475

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084476

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084477

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084479

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084474

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084478

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/23/14
TX 76123
1084480

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/14
TX 76123
1084481

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/30/14
TX 76123
961346

Citibank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

7/9/14
TX 76123
930367

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/9/14
TX 76123
930368

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/8/14
TX 76123
927925

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/8/14
TX 76123
927926

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/8/14
TX 76123
927927

Experian
Closed (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/8/14
TX 76123
927928

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/8/14
TX 76123
927929

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/8/14
TX 76123
927930

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/19/14
TX 76123
901981

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

6/12/14
TX 76123
892595

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

4/28/14
TX 76123
827637

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827638

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827639

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827640

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827641

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827642

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/28/14
TX 76123
827643

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827644

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/28/14
TX 76123
827645

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/28/14
TX 76123
827646

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827647

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827648

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827649

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827650

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
827651

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829326

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829327

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829328

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829329

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829330

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829331

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
TX 76123
829332

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/28/14
TX 76123
783198

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/28/14
TX 76123
783201

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/14
TX 76123
757136

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/14
TX 76123
766408

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/11/14
TX 76123
766409

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/18/14
TX 76123
721619

Computer Credit, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

2/12/14
TX 76123
713460

Gateway Mortgage Group, LLC
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/21/14
TX 76123
677196

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/14
TX 76123
677197

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/14
TX 76123
677198

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/14
TX 76123
677199

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/21/14
TX 76123
677200

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/14
TX 76123
677202

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/14
TX 76123
677203

Capital One
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

1/17/14
TX 76123
675073

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/17/14
TX 76123
675074

Capital One
Closed with explanation (Timely)

Credit card
Transaction issue

1/10/14
TX 76123
662880

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662881

N.A.R., Inc.
Closed with explanation (Not Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

1/10/14
TX 76123
662882

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662883

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662884

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662885

Afni, Inc.
Closed with explanation (Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

1/10/14
TX 76123
662886

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662887

N.A.R., Inc.
Closed with explanation (Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

1/10/14
TX 76123
662888

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/10/14
TX 76123
662889

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

1/10/14
TX 76123
662890

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/9/14
TX 76123
662875

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/9/14
TX 76123
662876

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/9/14
TX 76123
662877

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/9/14
TX 76123
662878

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/9/14
TX 76123
662879

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/8/14
TX 76123
660220

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

1/8/14
TX 76123
660221

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

12/30/13
TX 76123
649829

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/30/13
TX 76123
649830

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/30/13
TX 76123
649831

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/18/13
TX 76123
642660

Stephens and Michaels Associates, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

11/6/13
TX 76123
587261

LTD Financial Services, L.P.
Closed with monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

11/4/13
TX 76123
584462

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

11/4/13
TX 76123
584463

Citibank
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

9/28/13
TX 76123
546487

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/28/13
TX 76123
546778

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/28/13
TX 76123
546779

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/28/13
TX 76123
546780

The Phoenix Recovery Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

9/20/13
TX 76123
536363

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76123
536364

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/20/13
TX 76123
536365

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/11/13
TX 76123
523388

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/28/13
TX 76123
506337

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76123
506338

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/13
TX 76123
506339

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/13/13
TX 76123
489388

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

5/22/13
TX 76123
413610

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/17/13
TX 76123
410938

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/6/13
TN 76123
343416

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit reporting

2/25/13
TX 76123
330238

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/28/13
TX 76123
267353

Gateway Mortgage Group, LLC
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

12/13/12
TN 76123
208839

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

11/14/12
TX 76123
190691

Arvest Bank
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Deposits and withdrawals

11/6/12
TN 76123
185368

Capital One
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

10/24/12
TX 76123
177677

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

10/18/12
TX 76123
174025

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

9/4/12
TX 76123
146298

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

5/30/12
TX 76123
89356

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

4/17/12
TX 76123
59255

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

2/22/12
TX 76123
26256

BBVA Compass
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/2/12
TX 76123
19903

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

136 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






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SUPER SUPPERS
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