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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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132 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/31/15
TX 76137
1399716

Experian
Closed with monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Problem cancelling or closing account)

4/16/15
TX 76137
1333410

Dynamic Recovery Solutions, LLC
Closed with non-monetary relief (Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

4/10/15
TX 76137
1326130

Citibank
Closed with monetary relief (Timely)

Credit card
APR or interest rate

2/27/15
TX 76137
1260266

Estate Information Services, LLC
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/22/15
TX 76137
1251135

Wells Fargo
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/16/15
TX 76137
1241731

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

2/10/15
TX 76137
1233794

Great Lakes
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/9/15
TX 76137
1230862

ProCollect, Inc
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/29/15
TX 76137
1215896

Equifax
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/2/15
TX 76137
1178871

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

12/18/14
TX 76137
1162929

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/11/14
TX 76137
1152763

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/3/14
TX 76137
1142440

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

12/3/14
TX 76137
1142441

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

11/26/14
TX 76137
1132431

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Impersonated an attorney or official)

11/26/14
TX 76137
1133971

Citibank
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/16/14
TX 76137
1119027

GE Capital Retail
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

11/4/14
TX 76137
1099973

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/3/14
TX 76137
1098485

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/27/14
TX 76137
1089989

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/5/14
TX 76137
1058536

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/29/14
TX 76137
1050044

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/18/14
TX 76137
1035172

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

9/12/14
TX 76137
1027651

Delbert Services
Closed with explanation (Not Timely)

Payday loan
Charged fees or interest I didn't expect

8/27/14
TX 76137
1003182

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003183

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003184

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003185

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003186

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003187

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/27/14
TX 76137
1003641

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001059

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001060

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001061

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001062

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001063

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/26/14
TX 76137
1001064

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/20/14
TX 76137
992143

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/20/14
TX 76137
992144

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/20/14
TX 76137
992145

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76137
989972

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/19/14
TX 76137
989973

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/18/14
TX 76137
988411

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/14
TX 76137
981800

BOK Financial Corp
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

8/6/14
TX 76137
971119

Credit Systems International, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

7/7/14
TX 76137
927681

Credit Systems International, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

7/2/14
76137
920723

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

7/1/14
76137
919491

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

7/1/14
TX 76137
919492

Credit Systems International, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

7/1/14
TX 76137
920802

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/30/14
TX 76137
920223

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

6/25/14
TX 76137
910008

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910009

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910010

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910011

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910012

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910013

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910014

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910015

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/25/14
TX 76137
910016

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/24/14
TX 76137
909420

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/24/14
TX 76137
909421

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/24/14
TX 76137
909422

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/18/14
TX 76137
899416

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872008

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/29/14
TX 76137
872009

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

5/29/14
TX 76137
872010

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872011

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872012

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872013

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872014

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872015

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872016

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/29/14
TX 76137
872017

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/28/14
TX 76137
871067

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
TX 76137
869918

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Investigation took too long)

5/26/14
TX 76137
867885

Lockhart, Morris & Montgomery Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

5/16/14
TX 76137
855723

Worldwide Processing Group, LLC
Closed with non-monetary relief (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

5/14/14
TX 76137
851953

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/14/14
TX 76137
851954

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/13/14
TX 76137
850834

Credit Systems International, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/13/14
TX 76137
850837

Wells Fargo
Closed (Not Timely)

Debt collection (Auto)
Disclosure verification of debt (Not given enough info to verify debt)

5/8/14
TX 76137
845404

PayPal
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Money was not available when promised

4/28/14
TX 76137
828479

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

4/26/14
TX 76137
826894

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

4/9/14
TX 76137
800609

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/2/14
TX 76137
789633

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/19/14
TX 76137
722029

Eaton Group Attorneys LLC
Closed with explanation (Timely)

Debt collection (Non-federal student loan)
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

2/19/14
TX 76137
722030

Navient
Closed with explanation (Timely, Disputed)

Debt collection (Non-federal student loan)
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

2/14/14
TX 76137
713985

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/14/14
TX 76137
713986

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/14/14
TX 76137
713987

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/14/14
TX 76137
713988

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/3/14
TX 76137
697637

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/24/14
TX 76137
683585

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

1/1/14
TX 76137
651327

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/18/13
TX 76137
638458

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/17/13
TX 76137
648986

American Credit Acceptance, LLC
Closed with monetary relief (Not Timely)

Debt collection (Auto)
Communication tactics (Frequent or repeated calls)

11/26/13
TX 76137
614312

Fifth Third Bank
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/21/13
TX 76137
565077

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/11/13
TX 76137
557739

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/11/13
TX 76137
557740

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/11/13
TX 76137
557741

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/18/13
TX 76137
532355

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/12/13
TX 76137
525508

Enova International, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

9/5/13
TX 76137
516373

Capital One
Closed with monetary relief (Not Timely, Disputed)

Credit card
Other

8/24/13
TX 76137
501381

Citibank
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

8/15/13
TX 76137
490258

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/13
TX 76137
473243

Sunrise Credit Services Inc.
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

4/25/13
TX 76137
391471

BBVA Compass
Closed with explanation (Timely)

Credit card
Billing disputes

4/13/13
TX 76137
381479

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/7/13
TX 76137
345470

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/15/13
TX 76137
318555

Regions
Closed with explanation (Timely, Disputed)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

2/14/13
TX 76137
317172

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

2/5/13
TX 76137
302110

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/22/13
TX 76137
251596

BBVA Compass
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/11/12
TX 76137
207748

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

12/3/12
TX 76137
202479

Citibank
Closed with explanation (Timely, Disputed)

Consumer loan (Personal line of credit)
Managing the line of credit

11/14/12
TX 76137
190016

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/9/12
TX 76137
188424

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

10/26/12
TX 76137
178987

Citibank
Closed with non-monetary relief (Timely)

Credit card
APR or interest rate

10/20/12
TX 76137
175021

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

10/15/12
TX 76137
171426

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Credit decision / Underwriting

9/6/12
TX 76137
147194

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/27/12
TX 76137
109170

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/25/12
TX 76137
107883

Citibank
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/7/12
TX 76137
95812

Ally Financial Inc.
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

5/15/12
TX 76137
81698

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/27/12
TX 76137
68877

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/3/12
TX 76137
82088

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/26/12
TX 76137
40967

GE Capital Retail
Closed without relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

12/29/11
TX 76137
8883

JPMorgan Chase
Closed with relief (Timely)

Credit card
Customer service / Customer relations

132 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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