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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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145 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/3/15
TX 76244
1405050

Admin Recovery, LLC
Closed with explanation (Timely)

Debt collection
False statements or representation (Indicated committed crime not paying)

5/5/15
TX 76244
1362591

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/27/15
TX 76244
1349429

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/23/15
TX 76244
1345447

PrimeLending, A PlainsCapital Company
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/21/15
TX 76244
1340404

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/21/15
TX 76244
1342658

PayPal
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/15/15
TX 76244
1330726

Credence Resource Management, LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

4/15/15
TX 76244
1332160

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Account terms and changes)

4/14/15
TX 76244
1329896

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/10/15
TX 76244
1324828

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/7/15
TX 76244
1319268

CNG Financial Corporation
Closed with monetary relief (Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

4/3/15
TX 76244
1315060

TD Bank
Closed with monetary relief (Timely)

Credit card
Late fee

4/1/15
TX 76244
1310928

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

3/31/15
TX 76244
1310463

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/26/15
TX 76244
1304233

Citibank
Closed with explanation (Timely)

Credit card
Delinquent account

3/15/15
TX 76244
1283594

Shellpoint Partners, LLC
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/29/15
TX 76244
1216035

Pulte Mortgage
Closed with explanation (Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

1/27/15
TX 76244
1213545

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/23/15
TX 76244
1207432

Capital One
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Taking out the loan or lease

1/9/15
TX 76244
1189219

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

1/6/15
TX 76244
1183087

BB&T Financial
Closed with explanation (Timely)

Mortgage (Other mortgage)
Credit decision / Underwriting

12/29/14
TX 76244
1173098

Seterus
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/29/14
TX 76244
1173871

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

12/29/14
TX 76244
1174486

Amplify Revenue Solutions, LLC
Untimely response (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/9/14
TX 76244
1149539

Bank of America
Closed with explanation (Timely)

Credit card
Rewards

11/14/14
TX 76244
1118625

Solidus Group LLC.
Closed with explanation (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

11/6/14
TX 76244
1106836

Aargon Agency, Inc.
Closed (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

10/23/14
TX 76244
1084645

Paramount Recovery Systems, L.P.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

10/23/14
TX 76244
1083815

Unified Global Group
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

10/14/14
TX 76244
1069128

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

10/14/14
TX 76244
1069129

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

10/11/14
TX 76244
1068366

MNE Services, Inc
Closed with explanation (Not Timely)

Payday loan
Can't contact lender

10/6/14
TX 76244
1060116

RSH & Associates, LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

10/4/14
TX 76244
1058413

Caliber Home Loans, Inc
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/29/14
TX 76244
1049771

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

9/29/14
TX 76244
1049772

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/27/14
TX 76244
1048142

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Arbitration

9/15/14
TX 76244
1028738

Bank of America
Closed with explanation (Not Timely)

Credit card
Delinquent account

9/7/14
TX 76244
1017746

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Credit line increase/decrease

8/7/14
TX 76244
974310

Bank of America
Closed with explanation (Not Timely)

Credit card
Cash advance

8/4/14
TX 76244
966492

Statebridge Company
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/21/14
TX 76244
945641

Capital One
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

7/20/14
TX 76244
945448

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/14/14
TX 76244
936211

Bank of America
Closed with non-monetary relief (Not Timely)

Credit card
Transaction issue

7/10/14
TX 76244
931974

Advance America, Cash Advance Centers, Inc.
Closed with explanation (Not Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

6/26/14
TX 76244
911775

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/13/14
TX 76244
894730

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/29/14
TX 76244
872202

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

5/29/14
TX 76244
872205

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/27/14
TX 76244
868316

Santander Consumer USA
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

5/24/14
TX 76244
867541

National Credit Systems,Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

5/19/14
TX 76244
857637

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/16/14
TX 76244
855837

TD Bank
Closed with explanation (Timely, Disputed)

Credit card
Late fee

5/16/14
TX 76244
856492

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/16/14
TX 76244
856592

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/14
TX 76244
853787

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

5/12/14
TX 76244
847258

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/1/14
TX 76244
833380

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/29/14
TX 76244
831731

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

4/14/14
TX 76244
806775

BBVA Compass
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/1/14
TX 76244
788340

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

3/25/14
TX 76244
776240

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/20/14
TX 76244
770092

Ford Motor Credit Company
Closed with explanation (Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt is not mine)

3/13/14
TX 76244
757951

PennyMac Loan Services, LLC
Closed with non-monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/7/14
TX 76244
748996

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/7/14
TX 76244
749076

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/6/14
TX 76244
746866

Santander Consumer USA
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/25/14
TX 76244
729835

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Billing disputes

2/18/14
TX 76244
717720

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/18/14
TX 76244
720186

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Delinquent account

2/11/14
TX 76244
708913

Amex
Closed with explanation (Timely)

Credit card
Billing disputes

2/11/14
TX 76244
711711

Exeter Finance Corp
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

2/5/14
TX 76244
700731

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

2/5/14
TX 76244
707935

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

1/31/14
76244
696428

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

1/26/14
TX 76244
685938

GE Capital Retail
Closed with monetary relief (Timely)

Credit card
Late fee

1/23/14
TX 76244
682343

Bank of America
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

1/14/14
TX 76244
668793

Credit Systems International, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

1/2/14
TX 76244
653773

Ally Financial Inc.
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/19/13
TX 76244
639041

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/18/13
TX 76244
652052

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/13/13
TX 76244
633614

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

12/10/13
TX 76244
628443

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

11/18/13
TX 76244
601161

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/15/13
TX 76244
597185

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/13/13
TX 76244
596568

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

11/11/13
TX 76244
592896

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

11/8/13
TX 76244
591663

Direct Financial Solutions LLC
Closed with explanation (Not Timely)

Payday loan
Can't stop charges to bank account

10/23/13
TX 76244
568349

Dovenmuehle Mortgage Inc.
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

10/16/13
TX 76244
560488

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Payoff process

10/15/13
TX 76244
559617

EverBank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/13/13
TX 76244
558413

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/3/13
TX 76244
551688

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/1/13
TX 76244
549529

International Computer Systems, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

9/26/13
TX 76244
546702

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/10/13
TX 76244
521995

Green Tree Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/9/13
TX 76244
520483

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520486

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520492

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/9/13
TX 76244
520493

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520494

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520495

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520619

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/9/13
TX 76244
520620

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/4/13
TX 76244
514685

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/16/13
TX 76244
459047

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

7/11/13
TX 76244
455736

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/11/13
76244
455861

Citibank
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Communication tactics (Frequent or repeated calls)

7/8/13
TX 76244
452381

Capital One
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

7/5/13
TX 76244
449486

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/3/13
TX 76244
448967

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/3/13
TX 76244
449082

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Deposits and withdrawals

5/21/13
TX 76244
413160

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/13/13
TX 76244
405287

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

5/10/13
TX 76244
404789

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/10/13
TX 76244
404790

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/10/13
TX 76244
404791

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/8/13
TX 76244
401750

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/20/13
TX 76244
361376

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/20/13
TX 76244
323505

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/16/13
TX 76244
318769

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/15/13
TX 76244
318590

BBVA Compass
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

2/12/13
TX 76244
315031

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/5/13
TX 76244
296712

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/2/13
TX 76244
219892

Amex
Closed with monetary relief (Timely)

Credit card
Transaction issue

12/24/12
TX 76244
217019

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/30/12
TX 76244
181130

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

10/17/12
TX 76244
173065

PennyMac Loan Services, LLC
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/12/12
TX 76244
171018

Discover
Closed with explanation (Timely, Disputed)

Credit card
Credit reporting

9/27/12
TX 76244
161331

PHH Mortgage
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/16/12
TX 76244
137153

HSBC
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/10/12
TX 76244
133383

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/12
TX 76244
119183

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Settlement process and costs

7/9/12
TX 76244
114382

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/6/12
TX 76244
113605

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/28/12
TX 76244
109861

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

6/21/12
TX 76244
106136

Citibank
Closed with non-monetary relief (Timely)

Credit card
Credit reporting

6/20/12
TX 76244
104848

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

5/30/12
TX 76244
89201

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/12/12
TX 76244
76803

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/9/12
TX 76244
74182

Ocwen
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/26/12
TX 76244
81947

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/12
TX 76244
29861

Nationstar Mortgage
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/17/12
TX 76244
24736

Capital One
Closed with relief (Timely)

Credit card
APR or interest rate

12/2/11
TX 76244
2683

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

145 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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76.92%$1 Million


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