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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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137 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/15/15
TX 78660
1420708

NCC Business Services, Inc.
In progress (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/11/15
TX 78660
1418274

Gila LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

6/9/15
TX 78660
1413351

First Advantage Corporation
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/28/15
TX 78660
1396220

Cottonwood Financial Ltd.
Closed with explanation (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

5/28/15
TX 78660
1396219

ROC Asset Solutions, LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

5/21/15
TX 78660
1386302

Oracle Financial Group LLC.
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Payday loan)
Taking/threatening an illegal action (Sued w/o proper notification of suit)

5/21/15
TX 78660
1387512

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/19/15
TX 78660
1382894

National Credit Systems,Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

4/22/15
TX 78660
1342712

Unified Global Group
Closed with explanation (Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt was paid)

4/14/15
TX 78660
1329088

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/14/15
TX 78660
1329089

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

4/14/15
TX 78660
1329090

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/18/15
78660
1288032

Enova International, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

3/17/15
TX 78660
1288283

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/15/15
TX 78660
1283569

Kroll, Inc
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/10/15
TX 78660
1277147

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/3/15
TX 78660
1264714

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/25/15
TX 78660
1256841

Medical Business Bureau
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Right to dispute notice not received)

2/17/15
TX 78660
1242586

Wells Fargo
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/2/15
TX 78660
1220890

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/30/15
TX 78660
1218585

Regions
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

1/28/15
TX 78660
1214387

Solidus Group LLC.
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

1/26/15
TX 78660
1209420

Equifax
Closed with explanation (Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

1/25/15
TX 78660
1208914

RevMD Partners, LLC.
Untimely response (Not Timely)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

12/31/14
TX 78660
1177301

Amex
Closed with non-monetary relief (Timely)

Credit card
Billing disputes

12/10/14
TX 78660
1150715

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Other fee

12/8/14
TX 78660
1147131

Enova International, Inc.
Closed with explanation (Timely)

Payday loan
Applied for loan/did not receive money

12/3/14
TX 78660
1141456

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

11/27/14
TX 78660
1134513

Rent Recovery Solutions
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

11/21/14
TX 78660
1125336

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

11/4/14
TX 78660
1100835

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

10/30/14
TX 78660
1094077

Enova International, Inc.
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

10/30/14
TX 78660
1094359

Brookshaw Management, LLC
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

10/30/14
TX 78660
1094360

Enova International, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

10/13/14
TX 78660
1068669

Aspen National Financial, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

10/8/14
TX 78660
1062637

HOVG, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

9/24/14
TX 78660
1044253

I.Q. Data International, Inc.
Closed with explanation (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted employer after asked not to)

9/15/14
TX 78660
1028667

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/13/14
TX 78660
981764

Citibank
Closed with explanation (Not Timely)

Credit card
Other

8/13/14
TX 78660
981766

Citibank
Closed with explanation (Not Timely)

Credit card
Other

8/11/14
TX 78660
978724

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Credit decision / Underwriting

8/11/14
TX 78660
978726

LTD Financial Services, L.P.
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

8/11/14
TX 78660
978730

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/11/14
TX 78660
978731

Capital One
Closed with explanation (Not Timely)

Credit card
Other

8/11/14
TX 78660
978732

Citibank
Closed with explanation (Not Timely)

Credit card
Other

8/11/14
TX 78660
978733

Capital One
Closed with explanation (Not Timely)

Credit card
Other

8/8/14
TX 78660
976111

Capital One
Closed with explanation (Not Timely)

Credit card
Forbearance / Workout plans

7/29/14
TX 78660
959432

Citibank
Closed with non-monetary relief (Not Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

7/5/14
TX 78660
924290

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

6/24/14
TX 78660
908458

Southern Management Corp
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted employer after asked not to)

6/18/14
TX 78660
900660

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

6/17/14
TX 78660
897720

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/17/14
TX 78660
897721

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890291

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890292

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890293

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890294

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890295

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/11/14
TX 78660
890296

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/9/14
TX 78660
887071

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

5/20/14
TX 78660
860177

Discover
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

4/23/14
78660
820853

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/23/14
78660
820854

Equifax
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/21/14
TX 78660
818410

Capital One
Closed with explanation (Not Timely)

Credit card
Credit determination

4/17/14
TX 78660
813181

Oracle Financial Group LLC.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Improper contact or sharing of info (Contacted employer after asked not to)

4/16/14
TX 78660
811481

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/16/14
TX 78660
811661

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

4/15/14
TX 78660
810871

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/14/14
TX 78660
810249

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/28/14
TX 78660
783132

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/27/14
TX 78660
781183

The Phoenix Recovery Group
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/18/14
TX 78660
762029

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

3/15/14
TX 78660
758895

Capital One
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

2/27/14
TX 78660
735319

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/27/14
TX 78660
735611

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Delinquent account

2/26/14
TX 78660
731898

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731900

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731903

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731904

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731905

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731906

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731907

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731909

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731910

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
731911

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
733178

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/26/14
TX 78660
734508

First Continental Mortgage, Ltd
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/24/14
TX 78660
729034

Citibank
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

2/7/14
TX 78660
703754

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/15/14
TX 78660
672194

Capital One
Closed with monetary relief (Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

1/13/14
TX 78660
667904

Amex
Closed with explanation (Timely)

Credit card
Other

12/16/13
TX 78660
636367

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/6/13
TX 78660
624520

Merchants and Professional Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

12/6/13
TX 78660
624524

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/2/13
TX 78660
617113

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

11/7/13
TX 78660
590526

Wells Fargo
Closed with explanation (Not Timely)

Debt collection (Auto)
Communication tactics (Frequent or repeated calls)

11/6/13
TX 78660
588723

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/17/13
TX 78660
561279

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

10/17/13
TX 78660
561525

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

10/3/13
TX 78660
552566

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Deposits and withdrawals

9/27/13
TX 78660
546833

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

7/29/13
TX 78660
469757

Experian
Closed with explanation (Not Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

7/25/13
TX 78660
466749

Citibank
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

7/17/13
TX 78660
459695

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Other

7/14/13
TX 78660
457158

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/14/13
TX 78660
457159

Resurgent Capital Services L.P.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

6/17/13
TX 78660
435151

GE Capital Retail
Closed with explanation (Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

6/10/13
TX 78660
428045

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/7/13
TX 78660
401434

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/13
TX 78660
351762

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

2/21/13
TX 78660
325938

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/12/13
TX 78660
315308

HSBC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/1/13
TX 78660
284113

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/28/13
TN 78660
271306

BBVA Compass
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/11/13
TX 78660
228124

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

11/13/12
TX 78660
189951

KeyBank NA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/13/12
FL 78660
189996

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/26/12
TX 78660
178655

Resurgent Capital Services L.P.
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

10/22/12
TX 78660
176189

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

9/27/12
TX 78660
161411

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/26/12
TX 78660
159929

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/26/12
TX 78660
160168

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/11/12
TX 78660
150672

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/10/12
TX 78660
133805

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/8/12
TX 78660
132977

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/20/12
TX 78660
121531

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/5/12
TX 78660
112468

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

6/19/12
TX 78660
104675

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Reverse mortgage)
Loan modification, collection, foreclosure

5/29/12
TX 78660
88891

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/17/12
TX 78660
82805

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/28/12
TX 78660
67176

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/29/12
TX 78660
42828

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/28/12
TX 78660
42377

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/12/12
TX 78660
17521

Discover
Closed with relief (Timely)

Credit card
Billing disputes

3/5/12
TX 78660
30513

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/15/11
TX 78660
5979

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/12/11
TX 78660
4854

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

137 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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