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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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254 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/18/15
CA 90046
1428327

Risecredit, LLC
Closed with explanation (Not Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

6/9/15
CA 90046
1415765

Navy FCU
In progress (Timely)

Credit card
Billing disputes

6/5/15
CA 90046
1408880

Navy FCU
In progress (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

6/4/15
CA 90046
1405631

BMW Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Shopping for a loan or lease

6/4/15
CA 90046
1405632

Mercedes-Benz Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Shopping for a loan or lease

6/4/15
CA 90046
1407190

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/28/15
CA 90046
1398844

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/27/15
CA 90046
1394670

Grant & Weber
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

5/26/15
CA 90046
1391088

Discover
Closed with non-monetary relief (Timely, Disputed)

Credit card
Billing disputes

5/19/15
CA 90046
1383337

U.S. Bancorp
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Fraud or scam

5/14/15
CA 90046
1376464

Stellar Recovery Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/14/15
CA 90046
1376465

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

5/14/15
CA 90046
1377076

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/14/15
CA 90046
1377077

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

5/13/15
CA 90046
1374367

Citibank
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

5/11/15
CA 90046
1369952

Navy FCU
Closed with explanation (Timely)

Credit card
Billing statement

5/6/15
CA 90046
1364038

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/15
CA 90046
1364039

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/6/15
CA 90046
1363345

GE Capital Bank
Closed with explanation (Timely, Disputed)

Bank account or service (Savings account)
Deposits and withdrawals

5/6/15
CA 90046
1364040

JPMorgan Chase
Closed with non-monetary relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

5/6/15
CA 90046
1364042

Barclays
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/6/15
CA 90046
1364041

Risecredit, LLC
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

5/1/15
CA 90046
1357157

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

4/23/15
CA 90046
1344280

Amex
Closed with monetary relief (Timely)

Credit card
Rewards

4/20/15
CA 90046
1338419

Shellpoint Partners, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/18/15
CA 90046
1336508

Navy FCU
In progress (Timely)

Credit card
Billing disputes

4/11/15
CA 90046
1326173

AES/PHEAA
In progress (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

4/11/15
CA 90046
1326175

Loan To Learn
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

4/10/15
CA 90046
1325571

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/9/15
CA 90046
1322561

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/9/15
CA 90046
1322562

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/9/15
90046
1323544

FirstPoint Collection Resources
In progress (Timely)

Debt collection (Medical)
Communication tactics (Threatened to take legal action)

4/6/15
CA 90046
1316565

Amex
Closed with explanation (Timely)

Credit card
Other

4/4/15
CA 90046
1316061

Navy FCU
In progress (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/26/15
CA 90046
1258646

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/26/15
CA 90046
1258647

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/25/15
CA 90046
1256677

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

2/25/15
CA 90046
1256699

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/28/15
CA 90046
1215852

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

1/24/15
CA 90046
1208069

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

1/22/15
CA 90046
1205039

PNC Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/21/15
CA 90046
1202920

FNIS (Fidelity National Information Services, Inc.)
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/21/15
CA 90046
1202919

U.S. Bancorp
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

1/9/15
CA 90046
1188892

BMW Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Taking out the loan or lease

1/8/15
CA 90046
1186747

The CMI Group, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/8/15
CA 90046
1187213

Mercedes-Benz Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

12/29/14
CA 90046
1174261

Wells Fargo
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/22/14
CA 90046
1165858

PNC Bank
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/20/14
CA 90046
1165508

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

12/19/14
CA 90046
1163891

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/18/14
CA 90046
1163291

Bank of America
Closed with explanation (Timely)

Other financial service (Foreign currency exchange)
Fraud or scam

12/17/14
CA 90046
1160040

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/12/14
CA 90046
1155173

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

12/11/14
CA 90046
1155172

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

12/8/14
CA 90046
1146681

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/5/14
CA 90046
1145184

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

12/2/14
CA 90046
1140405

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/1/14
CA 90046
1136225

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/24/14
CA 90046
1129659

Amex
Closed with non-monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

11/24/14
CA 90046
1129660

USAA Savings
Closed with explanation (Timely)

Credit card
Other

11/21/14
CA 90046
1127696

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

11/19/14
CA 90046
1123359

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Pawn loan)
Charged bank acct wrong day or amt

11/17/14
CA 90046
1122469

GE Capital Retail
Closed with non-monetary relief (Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

11/12/14
CA 90046
1112519

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/6/14
CA 90046
1106141

Citibank
Closed with explanation (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

11/6/14
CA 90046
1106142

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

11/6/14
CA 90046
1106144

Citibank
Closed with non-monetary relief (Timely)

Credit card
Other

10/27/14
CA 90046
1087133

Continental Finance Company, LLC
Closed with explanation (Timely)

Credit card
Privacy

10/21/14
CA 90046
1079216

Ad Astra Recovery Services Inc
Closed with non-monetary relief (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/8/14
CA 90046
1063508

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/8/14
CA 90046
1063644

Avant Credit Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

9/30/14
CA 90046
1052090

Bank of America
Closed with explanation (Not Timely)

Credit card
APR or interest rate

9/25/14
CA 90046
1045852

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection
Communication tactics (Called outside of 8am-9pm)

9/16/14
CA 90046
1031960

Bank of America
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

9/12/14
CA 90046
1027292

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/11/14
CA 90046
1025365

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

9/5/14
CA 90046
1016956

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/2/14
CA 90046
1010821

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/28/14
CA 90046
1006874

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
APR or interest rate

8/19/14
CA 90046
989929

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/19/14
CA 90046
990363

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

8/18/14
CA 90046
988169

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/7/14
CA 90046
973059

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/7/14
CA 90046
973060

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/7/14
CA 90046
974293

Toyota Motor Credit Corporation
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Problems when you are unable to pay

8/7/14
CA 90046
972900

Amex
Closed with explanation (Not Timely)

Prepaid card (General purpose card)
Advertising, marketing or disclosures

8/6/14
CA 90046
973058

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/1/14
CA 90046
964064

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/23/14
CA 90046
953122

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/22/14
CA 90046
948924

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/17/14
CA 90046
942697

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

7/9/14
CA 90046
930117

Discover
Closed with non-monetary relief (Not Timely)

Bank account or service (Savings account)
Account opening, closing, or management

7/7/14
CA 90046
925220

United Student Aid (USA) Funds
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

7/6/14
CA 90046
924371

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/6/14
CA 90046
924372

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/6/14
CA 90046
924373

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/3/14
CA 90046
923808

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/28/14
CA 90046
916066

Wells Fargo
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

6/26/14
CA 90046
912381

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/26/14
CA 90046
912881

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

6/20/14
CA 90046
905057

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/20/14
CA 90046
905058

Citibank
Closed with monetary relief (Not Timely)

Credit card
Billing disputes

6/20/14
CA 90046
905059

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/20/14
CA 90046
905060

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/16/14
CA 90046
895816

Citibank
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/15/14
CA 90046
895704

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

6/12/14
CA 90046
893061

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/12/14
CA 90046
893740

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/12/14
CA 90046
893741

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/12/14
CA 90046
893742

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/12/14
CA 90046
893743

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

6/11/14
CA 90046
889544

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/9/14
CA 90046
888532

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/6/14
CA 90046
885345

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/28/14
CA 90046
871335

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Closing/Cancelling account

5/27/14
CA 90046
869292

OneWest Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/14/14
CA 90046
853023

GE Capital Retail
Closed with monetary relief (Timely, Disputed)

Credit card
Delinquent account

5/12/14
CA 90046
847289

Specialized Loan Servicing LLC
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

5/11/14
CA 90046
846913

DCQ LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/9/14
CA 90046
844878

Ocwen
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/9/14
CA 90046
844879

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/2/14
CA 90046
836034

Grant & Weber
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

4/30/14
CA 90046
833121

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/29/14
CA 90046
828929

Carrington Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/29/14
CA 90046
830046

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/29/14
CA 90046
830047

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/29/14
CA 90046
830048

TransUnion
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

4/28/14
CA 90046
828732

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/23/14
CA 90046
821563

Bayview Loan Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/18/14
CA 90046
815383

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/16/14
CA 90046
812564

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

4/14/14
CA 90046
806816

OneWest Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

4/1/14
CA 90046
788374

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

3/26/14
CA 90046
780071

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/26/14
CA 90046
782259

Vanderbilt Mortgage & Finance
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/25/14
CA 90046
777668

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/24/14
CA 90046
773794

Union Bank
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/20/14
CA 90046
772795

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/20/14
CA 90046
772796

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/17/14
CA 90046
759477

Residential Credit Solutions
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/17/14
CA 90046
762101

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/16/14
CA 90046
760606

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/16/14
CA 90046
760607

I.C. System, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/14/14
CA 90046
758125

Resurgent Capital Services L.P.
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/13/14
CA 90046
757596

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/12/14
CA 90046
755860

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/11/14
CA 90046
753278

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/10/14
CA 90046
757086

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/3/14
CA 90046
740776

Encore Capital Group
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

2/28/14
CA 90046
737607

BancorpSouth Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

2/28/14
CA 90046
738153

Amex
Closed with explanation (Timely, Disputed)

Credit card
Billing statement

2/27/14
CA 90046
736157

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/27/14
CA 90046
736158

Resurgent Capital Services L.P.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/27/14
CA 90046
736669

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/26/14
CA 90046
734380

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/25/14
CA 90046
729804

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/24/14
CA 90046
727681

SunTrust Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/22/14
CA 90046
726670

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

2/12/14
CA 90046
736668

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/5/14
CA 90046
700507

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/5/14
CA 90046
711082

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/4/14
CA 90046
699825

Wells Fargo
Closed with non-monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/31/14
90046
695881

Collection Bureau of America Ltd.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/31/14
CA 90046
695986

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

1/30/14
CA 90046
693453

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/29/14
CA 90046
691487

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/22/14
CA 90046
678836

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/20/14
CA 90046
673862

Continental Credit Control
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

1/16/14
CA 90046
673853

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/14/14
CA 90046
669367

Fay Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/2/14
CA 90046
652752

Wells Fargo
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

12/29/13
CA 90046
648396

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Federal student loan)
Disclosure verification of debt (Not given enough info to verify debt)

12/24/13
CA 90046
645193

EOS Holdings, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Impersonated an attorney or official)

12/20/13
CA 90046
641323

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/18/13
CA 90046
638334

PNC Bank
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/18/13
CA 90046
642533

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/16/13
CA 90046
636427

Bank of America
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

11/22/13
CA 90046
609432

U.S. Bancorp
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

11/11/13
CA 90046
593735

Bank of America
Closed with explanation (Not Timely)

Credit card
Unsolicited issuance of credit card

10/30/13
CA 90046
577253

Wells Fargo
Closed with explanation (Not Timely)

Consumer loan (Personal line of credit)
Managing the line of credit

10/24/13
CA 90046
571368

I.C. System, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called outside of 8am-9pm)

10/21/13
CA 90046
564493

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/23/13
CA 90046
539496

CashCall, Inc.
Closed with explanation (Not Timely)

Debt collection
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

9/19/13
CA 90046
535724

Convergent Resources, Inc.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/19/13
CA 90046
535725

Resurgent Capital Services L.P.
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/17/13
CA 90046
530212

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/25/13
CA 90046
503732

Amex
Closed with explanation (Not Timely)

Credit card
Customer service / Customer relations

8/19/13
CA 90046
496202

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

8/19/13
CA 90046
496239

Wells Fargo
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

8/12/13
NY 90046
487883

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/12/13
CA 90046
491426

Bank of America
Closed with explanation (Timely)

Credit card
Billing disputes

8/7/13
CA 90046
482980

MoneyGram
Closed with explanation (Timely)

Money transfers (Domestic (US) money transfer)
Fraud or scam

8/1/13
CA 90046
472468

Encore Capital Group
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/29/13
CA 90046
480295

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

7/16/13
CA 90046
480294

U.S. Bancorp
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/10/13
CA 90046
453632

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Credit determination

7/1/13
CA 90046
447828

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

6/17/13
CA 90046
434885

Wells Fargo
Closed with explanation (Timely)

Credit card
Collection practices

6/13/13
CA 90046
432015

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

5/15/13
CA 90046
408235

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/30/13
CA 90046
395210

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/30/13
CA 90046
395211

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/22/13
CA 90046
387524

Capital One
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/22/13
CA 90046
387526

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/22/13
CA 90046
387527

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/22/13
CA 90046
387528

GE Capital Retail
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/22/13
CA 90046
387530

Citibank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/19/13
CA 90046
387522

Wells Fargo
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

4/11/13
CA 90046
380585

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/21/13
CA 90046
362656

AES/PHEAA
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Repaying your loan

2/28/13
CA 90046
338123

Discover
Closed with explanation (Timely)

Credit card
Credit reporting

2/28/13
CA 90046
338443

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

2/27/13
CA 90046
335393

GE Capital Retail
Closed with explanation (Timely)

Credit card
Billing disputes

2/25/13
CA 90046
330738

Capital One
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

2/20/13
CA 90046
324075

U.S. Bancorp
Closed with explanation (Timely)

Credit card
Credit reporting

2/20/13
CA 90046
324076

Citibank
Closed with explanation (Timely)

Credit card
Credit reporting

2/20/13
CA 90046
324077

Discover
Closed with explanation (Timely)

Credit card
Credit reporting

2/20/13
CA 90046
324080

Barclays
Closed with explanation (Timely)

Credit card
Credit reporting

2/19/13
CA 90046
320389

Discover
Closed with explanation (Timely)

Credit card
Other

2/19/13
CA 90046
320390

Wells Fargo
Closed with explanation (Timely)

Credit card
Other

2/19/13
CA 90046
321420

SunTrust Bank
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/14/13
CA 90046
317030

JPMorgan Chase
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

2/12/13
CA 90046
314781

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/6/13
CA 90046
293232

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/24/13
CA 90046
267603

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/9/13
CA 90046
225635

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

11/20/12
CA 90046
195093

U.S. Bancorp
Closed with monetary relief (Timely)

Credit card
Other

10/24/12
CA 90046
177729

PNC Bank
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

10/16/12
CA 90046
172063

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

10/13/12
CA 90046
171169

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
APR or interest rate

10/11/12
CA 90046
169159

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

10/4/12
CA 90046
165338

Mercedes-Benz Financial Services
Closed with explanation (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

9/27/12
CA 90046
161391

Ally Financial Inc.
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/23/12
CA 90046
122458

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/17/12
CA 90046
119053

U.S. Bancorp
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

7/16/12
CA 90046
118059

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

6/28/12
CA 90046
109797

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

6/21/12
CA 90046
106146

Bank of America
Closed with non-monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/20/12
CA 90046
104867

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Credit card protection / Debt protection

6/9/12
CA 90046
97900

Capital One
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

6/8/12
CA 90046
97835

JPMorgan Chase
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

6/6/12
CA 90046
95768

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

5/22/12
CA 90046
799

Citibank
Closed with monetary relief (Timely)

Credit card
Rewards

4/27/12
CA 90046
66569

Wells Fargo
Closed with relief (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/26/12
CA 90046
65979

Union Bank
Closed without relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

4/12/12
CA 90046
57334

JPMorgan Chase
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/15/12
CA 90046
35596

JPMorgan Chase
Closed with relief (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/14/12
CA 90046
17551

Wells Fargo
Closed with relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

3/12/12
CA 90046
34055

OneWest Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/5/12
CA 90046
29952

Wells Fargo
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/1/12
CA 90046
29186

Bank of America
Closed without relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/1/12
CA 90046
29263

Capital One
Closed without relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

1/5/12
CA 90046
9907

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/1/11
CA 90046
2387

JPMorgan Chase
Closed without relief (Timely)

Credit card
Advertising and marketing

254 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info


Results by Company

  This search's total
complaints by company:
(click one to filter your search)
24 Wells Fargo
23 Bank of America
17 JPMorgan Chase
16 Equifax
13 Experian
12 Citibank
11 Ocwen
11 TransUnion
8 U.S. Bancorp
7 Nationstar Mortgage
7 Capital One
6 GE Capital Retail
6 PNC Bank
6 Amex
5 Discover
5 Navy FCU
4 Navient
4 OneWest Bank
4 Encore Capital Group
4 Resurgent Capital Services L.P.
3 Mercedes-Benz Financial Services
2 Specialized Loan Servicing LLC
2 Grant & Weber
2 BMW Financial Services
2 Residential Credit Solutions
2 Carrington Mortgage
2 Select Portfolio Servicing, Inc
2 Risecredit, LLC
2 SunTrust Bank
2 I.C. System, Inc.
2 Barclays
2 Union Bank
2 AES/PHEAA
1 The CMI Group, Inc.
1 Ad Astra Recovery Services Inc
1 Continental Finance Company, LLC
1 USAA Savings
1 Caliber Home Loans, Inc
1 CCS Financial Services, Inc.
1 EOS Holdings, Inc.
1 Ally Financial Inc.
1 Avant Credit Corporation
1 Enhanced Recovery Company, LLC
1 FirstPoint Collection Resources
1 Loan To Learn
1 Shellpoint Partners, LLC
1 GE Capital Bank
1 Stellar Recovery Inc.
1 FNIS (Fidelity National Information Services, Inc.)
1 Toyota Motor Credit Corporation
1 Green Tree Servicing, LLC
1 Diversified Consultants, Inc.
1 Fay Servicing, LLC
1 Continental Credit Control
1 Collection Bureau of America Ltd.
1 BancorpSouth Bank
1 CashCall, Inc.
1 Convergent Resources, Inc.
1 Rushmore Loan Management Services LLC
1 Expert Global Solutions, Inc.
1 Vanderbilt Mortgage & Finance
1 MoneyGram
1 Bayview Loan Servicing, LLC
1 DCQ LLC
1 Enova International, Inc.
1 United Student Aid (USA) Funds
1 CMRE Financial Services, Inc.


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