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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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137 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/2/15
CA 90049
1402985

Rushmore Loan Management Services LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/21/15
CA 90049
1387436

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/20/15
CA 90049
1384049

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/19/15
CA 90049
1383073

Amex
Closed with explanation (Timely)

Credit card
Billing statement

5/19/15
CA 90049
1383074

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

5/7/15
CA 90049
1365736

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

5/7/15
CA 90049
1365735

Citibank
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

5/7/15
CA 90049
1365732

Capital One
Closed with explanation (Timely)

Credit card
Delinquent account

5/7/15
CA 90049
1365733

Amex
Closed with explanation (Timely)

Credit card
Delinquent account

5/7/15
CA 90049
1365734

Bank of America
Closed with explanation (Timely)

Credit card
Customer service / Customer relations

5/1/15
CA 90049
1355972

Bank of America
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/24/15
CA 90049
1346653

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/14/15
CA 90049
1330089

U.S. Bancorp
Closed with monetary relief (Timely)

Prepaid card (Gift or merchant card)
Fraud or scam

4/13/15
CA 90049
1328341

Wells Fargo
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

3/31/15
CA 90049
1310256

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

3/25/15
CA 90049
1302004

AES/PHEAA
Closed with non-monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/24/15
CA 90049
1299099

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/19/15
CA 90049
1290253

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/19/15
CA 90049
1290254

Experian
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/4/15
CA 90049
1268559

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

2/13/15
CA 90049
1240850

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/13/15
CA 90049
1240851

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/15
CA 90049
1205987

Allied Interstate LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

12/29/14
CA 90049
1173841

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/8/14
CA 90049
1149716

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/5/14
CA 90049
1144668

Direct Financial Solutions LLC
Closed with explanation (Timely)

Payday loan
Charged fees or interest I didn't expect

11/19/14
90049
1123541

Capital One
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

11/19/14
CA 90049
1132393

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/14/14
CA 90049
1117749

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

11/10/14
CA 90049
1111763

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

10/18/14
CA 90049
1076924

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Credit card
Rewards

10/14/14
CA 90049
1071055

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Other

9/24/14
CA 90049
1042267

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
CA 90049
1042268

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
CA 90049
1042269

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
CA 90049
1042270

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
CA 90049
1042271

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/24/14
CA 90049
1042272

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/22/14
CA 90049
1039270

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/22/14
CA 90049
1039271

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/22/14
CA 90049
1039272

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/15/14
CA 90049
1030112

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/15/14
CA 90049
1030113

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/15/14
CA 90049
1030114

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/13/14
CA 90049
1027776

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

9/12/14
CA 90049
1026701

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/1/14
CA 90049
1009331

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/11/14
CA 90049
979600

National Credit Adjusters, LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt was paid)

8/11/14
CA 90049
979601

Enova International, Inc.
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Cont'd attempts collect debt not owed (Debt was paid)

8/4/14
CA 90049
968696

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Using a debit or ATM card

8/4/14
CA 90049
968764

Coast to Coast Financial Solutions, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/24/14
CA 90049
953647

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/22/14
CA 90049
948521

Capital One
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/16/14
CA 90049
939097

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/11/14
CA 90049
932796

Amex
Closed with explanation (Not Timely)

Credit card
Privacy

6/11/14
CA 90049
890790

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/21/14
CA 90049
818377

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/9/14
CA 90049
800055

TD Bank
Closed with non-monetary relief (Timely)

Debt collection (Auto)
Cont'd attempts collect debt not owed (Debt is not mine)

3/29/14
CA 90049
784818

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

3/26/14
CA 90049
779308

Capital One
Closed with non-monetary relief (Not Timely)

Credit card
Credit determination

3/21/14
CA 90049
772631

Fidelity Capital Holdings, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

2/22/14
CA 90049
726917

IBERIABANK
Closed with monetary relief (Not Timely)

Credit card
Late fee

2/4/14
CA 90049
698860

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/4/14
CA 90049
698861

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

2/4/14
CA 90049
698862

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/16/14
CA 90049
673201

Capital One
Closed with explanation (Timely)

Credit card
Credit card protection / Debt protection

1/14/14
CA 90049
668745

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

1/10/14
CA 90049
662836

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Fraud or scam

1/10/14
CA 90049
662837

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Money transfers (Domestic (US) money transfer)
Fraud or scam

1/7/14
CA 90049
657447

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

12/30/13
CA 90049
649445

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

12/20/13
CA 90049
641308

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Other

12/20/13
CA 90049
641309

Amex
Closed with explanation (Timely)

Credit card
Other

12/4/13
CA 90049
622167

TransUnion
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

11/23/13
CA 90049
610117

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/9/13
CA 90049
592599

Action Professionals, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

10/25/13
CA 90049
572348

Capital One
Closed with explanation (Not Timely)

Credit card
Billing disputes

10/17/13
CA 90049
562578

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/16/13
CA 90049
560156

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

10/8/13
CA 90049
555873

Citibank
Closed with non-monetary relief (Not Timely)

Credit card
Other

10/5/13
CA 90049
553137

Capital Management Services, LP
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Contacted me after I asked not to)

10/4/13
CA 90049
552453

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/30/13
CA 90049
547298

Bank of America
Closed with explanation (Not Timely)

Credit card
Other

9/24/13
CA 90049
540584

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Improper use of my credit report (Report improperly shared by CRC)

9/16/13
CA 90049
528949

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

9/15/13
CA 90049
526594

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Credit reporting company's investigation (Inadequate help over the phone)

8/24/13
CA 90049
501429

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

8/24/13
CA 90049
501430

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/1/13
CA 90049
457875

Cavalry Investments, LLC
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

8/1/13
CA 90049
457876

Bank of America
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

7/18/13
CA 90049
459906

U.S. Bancorp
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/13
CA 90049
457872

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/15/13
CA 90049
457873

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/15/13
CA 90049
457874

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/29/13
CA 90049
419210

Bank of America
Closed with explanation (Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

5/28/13
CA 90049
418284

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

5/20/13
CA 90049
411244

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/13
CA 90049
406386

Amex
Closed with non-monetary relief (Timely)

Credit card
Advertising and marketing

4/26/13
CA 90049
392935

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Other

4/24/13
CA 90049
389492

Bank of America
Closed (Not Timely)

Mortgage (Other mortgage)
Other

4/23/13
CA 90049
389183

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/22/13
CA 90049
388731

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

4/22/13
CA 90049
389051

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

4/15/13
CA 90049
382879

Bank of America
Closed with explanation (Timely)

Credit card
Credit reporting

3/28/13
CA 90049
368828

Amex
Closed with explanation (Timely, Disputed)

Credit card
Collection debt dispute

3/27/13
CA 90049
367561

Residential Credit Solutions
Closed (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

3/26/13
CA 90049
365348

Citibank
Closed with non-monetary relief (Timely)

Credit card
Other

3/20/13
CA 90049
360552

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/9/13
CA 90049
348048

Citibank
Closed with explanation (Timely)

Credit card
Late fee

3/9/13
CA 90049
348072

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

2/22/13
CA 90049
327720

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/20/13
CA 90049
323797

Capital One
Closed with monetary relief (Timely)

Credit card
Other

2/13/13
CA 90049
316377

U.S. Bancorp
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

2/11/13
CA 90049
314617

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

2/1/13
CA 90049
288235

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/25/13
CA 90049
263725

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/11/12
CA 90049
208053

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/19/12
CA 90049
193800

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/31/12
CA 90049
182590

Discover
Closed with monetary relief (Timely)

Credit card
Billing disputes

10/29/12
CA 90049
179575

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/24/12
CA 90049
177610

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

10/16/12
CA 90049
171960

TD Bank
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

10/15/12
CA 90049
170071

Citibank
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

8/12/12
CA 90049
134202

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Credit card
Rewards

8/9/12
CA 90049
133092

U.S. Bancorp
Closed with explanation (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

8/7/12
CA 90049
131572

First Citizens
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/31/12
CA 90049
127410

Bank of America
Closed with monetary relief (Timely)

Credit card
Other fee

7/9/12
CA 90049
115090

JPMorgan Chase
Closed with monetary relief (Timely)

Bank account or service (Savings account)
Account opening, closing, or management

6/14/12
CA 90049
100515

Discover
Closed with monetary relief (Timely)

Credit card
Billing disputes

4/30/12
CA 90049
67793

First National Bank of Omaha
Closed without relief (Timely)

Credit card
Credit line increase/decrease

4/5/12
CA 90049
44406

Ocwen
Closed (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/6/12
CA 90049
65429

AES/PHEAA
Closed without relief (Timely, Disputed)

Student loan (Non-federal student loan)
Repaying your loan

3/1/12
CA 90049
29107

Bank of America
Closed without relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/8/12
CA 90049
21524

OneWest Bank
Closed without relief (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/23/12
CA 90049
15934

Discover
Closed without relief (Timely, Disputed)

Credit card
Advertising and marketing

1/20/12
CA 90049
15416

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/10/12
CA 90049
12151

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

137 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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