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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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143 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/12/15
CA 91001
1419055

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/4/15
CA 91001
1407118

Ocwen
In progress (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/15/15
CA 91001
1378658

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

4/12/15
CA 91001
1326454

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/8/15
CA 91001
1322709

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/26/15
CA 91001
1303388

Nissan Motor Acceptance Corporation
In progress (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

3/19/15
CA 91001
1292068

Alliant Capital Management LLC
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Called outside of 8am-9pm)

3/12/15
CA 91001
1280437

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/4/15
CA 91001
1268088

Global Recovery Solutions
Untimely response (Not Timely)

Debt collection
Communication tactics (Called outside of 8am-9pm)

2/17/15
CA 91001
1242092

Nationwide Debt Management Solutions, LLC
Untimely response (Not Timely)

Debt collection
Communication tactics (Threatened to take legal action)

2/2/15
CA 91001
1221277

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/30/15
CA 91001
1217625

Nationwide Arbitration Services LLC
Untimely response (Not Timely)

Debt collection
Communication tactics (Threatened to take legal action)

1/19/15
CA 91001
1198868

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/17/15
CA 91001
1198108

First National Collection Bureau, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
False statements or representation (Attempted to collect wrong amount)

1/7/15
CA 91001
1184798

Navient
Closed with monetary relief (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

1/7/15
CA 91001
1184390

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
CA 91001
1184391

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/7/15
CA 91001
1184392

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/6/15
CA 91001
1183248

Ocwen
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Seized/Attempted to seize property)

1/6/15
CA 91001
1183249

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Seized/Attempted to seize property)

12/20/14
CA 91001
1165440

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/19/14
91001
1163938

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/19/14
91001
1163939

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/17/14
CA 91001
1160967

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

11/15/14
CA 91001
1118609

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

11/11/14
CA 91001
1111752

Webster Account Solutions LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

11/10/14
CA 91001
1111751

Webster Account Solutions LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

10/26/14
CA 91001
1089866

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/21/14
CA 91001
1080284

GE Capital Retail
Closed with monetary relief (Timely)

Consumer loan (Installment loan)
Taking out the loan or lease

10/13/14
CA 91001
1068890

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/2/14
CA 91001
1056027

Ocwen
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

10/2/14
CA 91001
1056028

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

9/30/14
CA 91001
1052741

Fidelity Capital Holdings, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Communication tactics (Threatened to take legal action)

9/29/14
CA 91001
1050740

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

9/26/14
CA 91001
1047084

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

9/26/14
CA 91001
1047646

JPMorgan Chase
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/23/14
CA 91001
1041822

PHH Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/14/14
CA 91001
1028032

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

8/29/14
CA 91001
1008333

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/18/14
CA 91001
988176

Ocwen
Closed with explanation (Not Timely, Disputed)

Debt collection (Mortgage)
False statements or representation (Impersonated an attorney or official)

8/10/14
CA 91001
977194

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/6/14
CA 91001
972714

Green Tree Servicing, LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/5/14
CA 91001
972372

Cavalry Investments, LLC
Closed with explanation (Not Timely)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

7/25/14
CA 91001
953609

Amex
Closed with non-monetary relief (Not Timely, Disputed)

Credit card
Identity theft / Fraud / Embezzlement

7/20/14
CA 91001
944924

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/18/14
CA 91001
945251

Direct Financial Solutions LLC
Closed with explanation (Not Timely, Disputed)

Payday loan
Payment to acct not credited

7/18/14
CA 91001
945252

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Credit card
Other

7/17/14
CA 91001
942008

Zwicker & Associates
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/17/14
CA 91001
942009

Amex
Closed with non-monetary relief (Not Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/14/14
CA 91001
936181

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/10/14
CA 91001
932244

Williams & Fudge, Inc
Closed with explanation (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted employer after asked not to)

7/10/14
CA 91001
932624

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/4/14
CA 91001
923862

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/27/14
CA 91001
915506

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

6/23/14
CA 91001
905847

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/20/14
CA 91001
904223

Cavalry Investments, LLC
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

6/20/14
CA 91001
904224

Bank of America
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

6/20/14
CA 91001
904748

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/19/14
CA 91001
902992

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/5/14
CA 91001
883232

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/30/14
CA 91001
875010

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/16/14
CA 91001
855806

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

5/10/14
CA 91001
846843

Delta Management Associates, Inc.
Closed with explanation (Not Timely)

Debt collection (Non-federal student loan)
Cont'd attempts collect debt not owed (Debt is not mine)

5/9/14
CA 91001
845889

Citibank
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/7/14
CA 91001
841107

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Settlement process and costs

5/6/14
CA 91001
840727

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

4/11/14
CA 91001
805758

Wells Fargo
Closed with explanation (Not Timely)

Money transfers (International money transfer)
Fraud or scam

4/10/14
CA 91001
803777

CCS Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Improper contact or sharing of info (Contacted me after I asked not to)

3/27/14
CA 91001
782248

Cavalry Investments, LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

3/26/14
CA 91001
779605

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

3/22/14
CA 91001
773578

SunTrust Bank
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/2/14
CA 91001
738993

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

3/2/14
CA 91001
738994

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

3/2/14
CA 91001
738995

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account terms)

2/28/14
CA 91001
738206

Barclays
Closed with monetary relief (Timely)

Credit card
Other fee

2/20/14
CA 91001
725168

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/17/14
CA 91001
716396

Barclays
Closed with explanation (Timely)

Credit card
APR or interest rate

2/13/14
CA 91001
713139

Loan Care
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/12/14
CA 91001
711782

CashCall, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

1/24/14
CA 91001
683578

Wells Fargo
Closed with explanation (Timely)

Credit card
Delinquent account

1/24/14
CA 91001
685594

Stearns Lending
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/8/14
CA 91001
660495

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/7/14
CA 91001
657110

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/6/14
CA 91001
655607

Nationwide Financial Group
Closed (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

1/6/14
CA 91001
656323

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/18/13
CA 91001
644498

Wells Fargo
Closed with explanation (Not Timely)

Credit reporting
Improper use of my credit report (Report shared with employer w/o consent)

12/11/13
CA 91001
630606

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/11/13
CA 91001
630607

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/11/13
CA 91001
630608

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/19/13
CA 91001
603605

Total Card, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

11/19/13
CA 91001
603606

Capital One
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

11/17/13
CA 91001
600859

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

11/17/13
CA 91001
600860

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

11/4/13
CA 91001
583240

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

10/29/13
CA 91001
576188

Capital One
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

10/7/13
CA 91001
553600

JPMorgan Chase
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

9/16/13
CA 91001
529191

Nationstar Mortgage
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

9/3/13
CA 91001
513635

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/5/13
CA 91001
474019

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/30/13
CA 91001
470419

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

7/28/13
CA 91001
468491

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

7/21/13
CA 91001
462439

HSBC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/17/13
CA 91001
459322

Paramount Residential Mortgage Group, Inc.
Closed with explanation (Not Timely)

Mortgage (VA mortgage)
Application, originator, mortgage broker

5/23/13
CA 91001
415596

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/22/13
CA 91001
414444

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Billing disputes

5/20/13
CA 91001
410818

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

5/14/13
CA 91001
406446

SunTrust Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/25/13
CA 91001
391792

M&T Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

4/15/13
CA 91001
382922

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/14/13
CA 91001
381589

Bank of the West
Closed with monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

4/4/13
CA 91001
374287

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

3/22/13
CA 91001
363192

Citibank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/21/13
CA 91001
362230

Capital One
Closed with monetary relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/20/13
CA 91001
360654

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

3/20/13
CA 91001
361328

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/22/13
CA 91001
328700

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/8/13
CA 91001
312322

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/8/13
CA 91001
312357

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Other

2/4/13
CA 91001
296727

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/6/13
CA 91001
223036

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

12/20/12
CA 91001
214810

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/9/12
CA 91001
187972

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Credit card
Billing disputes

10/24/12
CA 91001
179972

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

9/19/12
CA 91001
156491

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

9/18/12
CA 91001
155179

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/21/12
CA 91001
139476

Flagstar Bank
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/20/12
CA 91001
121344

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

7/11/12
CA 91001
115521

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Credit determination

7/11/12
CA 91001
115742

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Credit card
Collection practices

7/11/12
CA 91001
115743

Citibank
Closed with explanation (Timely, Disputed)

Consumer loan (Personal line of credit)
Managing the line of credit

7/11/12
CA 91001
115744

Citibank
Closed with explanation (Timely, Disputed)

Credit card
Customer service / Customer relations

7/11/12
CA 91001
115746

Amex
Closed with explanation (Timely, Disputed)

Credit card
Other

7/10/12
CA 91001
115399

Arvest Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/15/12
CA 91001
102567

Citibank
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

5/22/12
CA 91001
813

JPMorgan Chase
Closed without relief (Timely)

Credit card
Advertising and marketing

4/24/12
CA 91001
81522

Citibank
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/30/12
CA 91001
43049

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/15/12
CA 91001
36011

Amex
Closed without relief (Timely)

Credit card
Closing/Cancelling account

3/9/12
CA 91001
33288

Bank of America
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/23/12
CA 91001
26300

Select Portfolio Servicing, Inc
Closed with relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/15/12
CA 91001
25081

OneWest Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/26/12
CA 91001
17092

Bank of America
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/23/12
CA 91001
16718

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

143 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

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76.92%$1 Million


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