Big Data Lesko! Banks' Consumer Complaints

Banks' Consumer Complaints

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140 Complaints Found

Sort results by: Date Received - Company - Product - Issue

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Date, State, Zip, ID#	Company, Response (Timely?, Disputed?)	Product, (Sub-Product) Issue, (Sub-Issue)

5/28/15 CA 91344 1397435	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
5/20/15 CA 91344 1384159	Wells Fargo Closed with explanation (Timely)	Mortgage (Reverse mortgage) Loan servicing, payments, escrow account
5/7/15 CA 91344 1365445	Wells Fargo Closed with explanation (Timely, Disputed)	Mortgage (Reverse mortgage) Loan servicing, payments, escrow account
4/30/15 CA 91344 1355128	JPMorgan Chase In progress (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
4/28/15 CA 91344 1351926	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
4/26/15 CA 91344 1347397	Bank of America Closed (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
4/24/15 CA 91344 1346808	Experian Closed with non-monetary relief (Timely)	Credit reporting Unable to get credit report/credit score (Problem getting my free annual report)
4/21/15 CA 91344 1339568	Wells Fargo Closed with explanation (Timely)	Mortgage (Other mortgage) Loan servicing, payments, escrow account
4/9/15 CA 91344 1324033	U.S. Bancorp Closed with non-monetary relief (Timely, Disputed)	Credit card Advertising and marketing
4/2/15 CA 91344 1312642	Equifax Closed with explanation (Timely)	Credit reporting Unable to get credit report/credit score (Problem getting my free annual report)
3/24/15 CA 91344 1299873	Arvest Bank Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
3/12/15 CA 91344 1281391	Encore Capital Group Closed with explanation (Timely)	Debt collection Cont'd attempts collect debt not owed (Debt is not mine)
3/10/15 CA 91344 1276658	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
3/3/15 CA 91344 1265482	Bank of America Closed with explanation (Timely)	Debt collection (Other (phone, health club, etc.)) Cont'd attempts collect debt not owed (Debt is not mine)
2/28/15 CA 91344 1261999	TransUnion Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Account status)
2/10/15 CA 91344 1234201	Equifax Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Account status)
2/6/15 CA 91344 1230076	Bank of America Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Application, originator, mortgage broker
2/3/15 CA 91344 1222322	Experian Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Account status)
2/3/15 CA 91344 1222323	Equifax Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Account status)
2/3/15 CA 91344 1222324	TransUnion Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Personal information)
2/3/15 CA 91344 1222325	JNR Adjustment Company, Inc Closed with explanation (Timely)	Debt collection (Auto) False statements or representation (Attempted to collect wrong amount)
1/30/15 CA 91344 1218408	Focus Holding Company Closed with explanation (Timely)	Debt collection (Other (phone, health club, etc.)) Cont'd attempts collect debt not owed (Debt is not mine)
1/27/15 CA 91344 1213604	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
1/27/15 CA 91344 1215089	Encore Capital Group Closed with explanation (Timely)	Debt collection (Credit card) Taking/threatening an illegal action (Threatened to sue on too old debt)
1/15/15 CA 91344 1196234	Wells Fargo Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
1/9/15 CA 91344 1188489	JPMorgan Chase Closed with explanation (Timely)	Bank account or service (Checking account) Deposits and withdrawals
1/8/15 CA 91344 1187686	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
12/31/14 CA 91344 1177543	Nationstar Mortgage Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
12/23/14 CA 91344 1169458	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (FHA mortgage) Loan modification, collection, foreclosure
12/12/14 CA 91344 1155119	Google Inc. Closed with explanation (Not Timely)	Money transfers (Domestic (US) money transfer) Money was not available when promised
12/10/14 CA 91344 1151076	Citibank Closed with explanation (Timely)	Bank account or service (Checking account) Account opening, closing, or management
12/8/14 CA 91344 1146413	Green Tree Servicing, LLC Closed with explanation (Timely)	Mortgage (FHA mortgage) Loan servicing, payments, escrow account
11/9/14 CA 91344 1109157	Wells Fargo Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Application, originator, mortgage broker
11/8/14 CA 91344 1109072	First Direct Lending, LLC Closed with explanation (Timely)	Mortgage (Home equity loan or line of credit) Credit decision / Underwriting
11/3/14 CA 91344 1099972	Bank of America Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
10/28/14 CA 91344 1088459	Equifax Closed with explanation (Timely)	Credit reporting Incorrect information on credit report (Account status)
10/22/14 CA 91344 1082821	Experian Closed with non-monetary relief (Timely)	Credit reporting Incorrect information on credit report (Account status)
10/15/14 CA 91344 1071764	Hyundai Capital America Closed with explanation (Timely)	Consumer loan (Vehicle lease) Managing the loan or lease
10/15/14 CA 91344 1073240	JPMorgan Chase Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
10/14/14 CA 91344 1069540	Citibank Closed with explanation (Not Timely)	Credit card Cash advance
10/10/14 CA 91344 1066441	PNC Bank Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
10/10/14 CA 91344 1067392	Ocwen Closed with explanation (Not Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
10/3/14 CA 91344 1058242	Nationstar Mortgage Closed with explanation (Not Timely)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
9/30/14 CA 91344 1052684	SquareTwo Financial Corporation Closed with explanation (Not Timely)	Debt collection (Credit card) Cont'd attempts collect debt not owed (Debt resulted from identity theft)
9/27/14 CA 91344 1048056	TransUnion Closed with non-monetary relief (Not Timely)	Credit reporting Incorrect information on credit report (Account terms)
9/22/14 CA 91344 1038968	D. SCOTT CARRUTHERS Untimely response (Not Timely)	Debt collection (Other (phone, health club, etc.)) Improper contact or sharing of info (Contacted employer after asked not to)
9/18/14 CA 91344 1034660	JPMorgan Chase Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
9/4/14 CA 91344 1014953	Bank of America Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/8/14 CA 91344 976743	U.S. Bancorp Closed with explanation (Not Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
8/8/14 CA 91344 976933	Synovus Bank Closed with explanation (Not Timely, Disputed)	Credit card Billing disputes
8/5/14 CA 91344 969301	U.S. Bancorp Closed with monetary relief (Not Timely)	Prepaid card (General purpose card) Unauthorized transactions/trans. issues
7/29/14 CA 91344 957993	Citibank Closed with explanation (Not Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
7/28/14 CA 91344 957492	Wells Fargo Closed with explanation (Not Timely)	Bank account or service (Checking account) Deposits and withdrawals
7/21/14 CA 91344 946835	Experian Closed with explanation (Not Timely)	Credit reporting Incorrect information on credit report (Information is not mine)
7/3/14 CA 91344 923088	Bank of America Closed with explanation (Not Timely)	Credit card Other
7/2/14 CA 91344 922581	Bank of America Closed with explanation (Not Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
7/1/14 CA 91344 918731	Ocwen Closed with explanation (Not Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
7/1/14 CA 91344 918732	Goldman Sachs Bank USA Closed with explanation (Not Timely, Disputed)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
6/18/14 CA 91344 901539	SunTrust Bank Closed with explanation (Not Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
5/29/14 CA 91344 872167	Nationstar Mortgage Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
5/29/14 CA 91344 873387	Equifax Closed with explanation (Not Timely)	Credit reporting Credit monitoring or identity protection (Receiving unwanted marketing/advertising)
5/19/14 CA 91344 858352	Citibank Closed with explanation (Not Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
5/7/14 CA 91344 842731	Specialized Loan Servicing LLC Closed with explanation (Timely, Disputed)	Mortgage (Home equity loan or line of credit) Settlement process and costs
5/7/14 CA 91344 842732	Experian Closed with explanation (Timely, Disputed)	Credit reporting Incorrect information on credit report (Account status)
5/6/14 CA 91344 839160	JPMorgan Chase Closed with explanation (Not Timely)	Credit card Identity theft / Fraud / Embezzlement
5/5/14 CA 91344 838151	Select Portfolio Servicing, Inc Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan servicing, payments, escrow account
4/30/14 CA 91344 831778	Bank of America Closed with non-monetary relief (Not Timely)	Bank account or service (Checking account) Account opening, closing, or management
4/18/14 CA 91344 814829	U.S. Bancorp Closed with explanation (Timely)	Bank account or service (Checking account) Account opening, closing, or management
4/2/14 CA 91344 791412	Servis One, Inc. Closed with explanation (Timely)	Mortgage (FHA mortgage) Application, originator, mortgage broker
3/31/14 CA 91344 786726	Wells Fargo Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
3/24/14 CA 91344 773911	Nationstar Mortgage Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
2/21/14 CA 91344 724792	Wells Fargo Closed with explanation (Not Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
2/20/14 CA 91344 723636	EOS Holdings, Inc. Closed with explanation (Timely)	Debt collection (Other (phone, health club, etc.)) Cont'd attempts collect debt not owed (Debt is not mine)
2/8/14 CA 91344 704793	FirstPoint Collection Resources Closed with explanation (Timely)	Debt collection (Medical) Cont'd attempts collect debt not owed (Debt is not mine)
1/11/14 OR 91344 665130	Nationstar Mortgage Closed with explanation (Timely, Disputed)	Mortgage (Reverse mortgage) Loan servicing, payments, escrow account
12/25/13 CA 91344 645386	TransUnion Closed with non-monetary relief (Not Timely)	Credit reporting Incorrect information on credit report (Personal information)
12/17/13 CA 91344 637018	Green Tree Servicing, LLC Closed with explanation (Timely)	Mortgage (FHA mortgage) Loan modification, collection, foreclosure
12/15/13 CA 91344 634132	Resurgent Capital Services L.P. Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
11/14/13 CA 91344 597902	Experian Closed with explanation (Not Timely)	Credit reporting Incorrect information on credit report (Public record)
11/14/13 CA 91344 598691	Bank of America Closed with non-monetary relief (Not Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan servicing, payments, escrow account
11/7/13 CA 91344 589950	Equifax Closed with explanation (Not Timely)	Credit reporting Incorrect information on credit report (Public record)
11/6/13 CA 91344 587587	Equifax Closed with non-monetary relief (Not Timely, Disputed)	Credit reporting Incorrect information on credit report (Account status)
11/6/13 CA 91344 587588	Experian Closed with non-monetary relief (Not Timely)	Credit reporting Incorrect information on credit report (Account status)
11/6/13 CA 91344 587589	TransUnion Closed with explanation (Not Timely)	Credit reporting Incorrect information on credit report (Account status)
10/10/13 CA 91344 557266	JPMorgan Chase Closed with explanation (Not Timely)	Credit card APR or interest rate
10/7/13 CA 91344 554275	Capital One Closed with explanation (Not Timely, Disputed)	Credit card Rewards
9/29/13 CA 91344 546726	Wells Fargo Closed with explanation (Not Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
9/18/13 CA 91344 532960	Citibank Closed with monetary relief (Not Timely)	Credit card Other fee
9/13/13 CA 91344 526582	Wells Fargo Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/15/13 CA 91344 490389	Wells Fargo Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/14/13 CA 91344 489627	PHH Mortgage Closed with explanation (Timely, Disputed)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/2/13 CA 91344 473419	JH Portfolio Debt Equities, LLC Closed with explanation (Not Timely)	Debt collection (Credit card) Communication tactics (Frequent or repeated calls)
8/1/13 CA 91344 471976	Ocwen Closed with explanation (Not Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
7/31/13 CA 91344 471173	Bank of America Closed with non-monetary relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
7/16/13 CA 91344 466000	Wells Fargo Closed with explanation (Not Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
7/1/13 CA 91344 447166	M&T Bank Closed with explanation (Timely)	Mortgage (Other mortgage) Loan servicing, payments, escrow account
6/12/13 CA 91344 431454	Bank of America Closed with explanation (Timely)	Bank account or service (Checking account) Using a debit or ATM card
5/24/13 CA 91344 415841	Ocwen Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
5/1/13 CA 91344 396662	Wells Fargo Closed with explanation (Timely)	Bank account or service (Savings account) Account opening, closing, or management
4/26/13 CA 91344 393271	Wells Fargo Closed with explanation (Timely, Disputed)	Mortgage (Other mortgage) Other
3/29/13 CA 91344 368955	Bank of America Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
3/26/13 CA 91344 364566	Banco Popular de Puerto Rico Closed with explanation (Timely)	Bank account or service (Savings account) Account opening, closing, or management
3/21/13 CA 91344 362735	First Tennessee Bank Closed with explanation (Timely)	Bank account or service (Checking account) Deposits and withdrawals
2/1/13 CA 91344 285352	Bank of America Closed with non-monetary relief (Not Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
2/1/13 CA 91344 286001	Experian Closed with explanation (Timely, Disputed)	Credit reporting Improper use of my credit report (Report improperly shared by CRC)
1/30/13 CA 91344 278257	Bank of America Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Application, originator, mortgage broker
1/25/13 CA 91344 263426	Bank of America Closed with explanation (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
1/11/13 CA 91344 229511	JPMorgan Chase Closed with explanation (Timely)	Bank account or service (Checking account) Account opening, closing, or management
1/8/13 CA 91344 224131	Regions Closed with explanation (Timely)	Mortgage (FHA mortgage) Settlement process and costs
12/12/12 CA 91344 210218	SunTrust Bank Closed with explanation (Timely)	Student loan (Non-federal student loan) Getting a loan
12/11/12 CA 91344 207741	Bank of America Closed with explanation (Timely)	Mortgage (FHA mortgage) Application, originator, mortgage broker
11/27/12 CA 91344 197836	Nationstar Mortgage Closed with explanation (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
11/16/12 CA 91344 192636	Bank of America Closed with explanation (Timely)	Mortgage (Other mortgage) Application, originator, mortgage broker
10/30/12 CA 91344 181483	JPMorgan Chase Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
10/16/12 CA 91344 171877	Bank of America Closed with monetary relief (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
10/12/12 CA 91344 171810	Wells Fargo Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
9/20/12 CA 91344 156814	Ocwen Closed (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
9/17/12 CA 91344 154350	JPMorgan Chase Closed with explanation (Timely, Disputed)	Mortgage (Conventional fixed mortgage) Loan servicing, payments, escrow account
9/13/12 CA 91344 150991	Bank of America Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
9/6/12 CA 91344 147902	Bank of America Closed with non-monetary relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/10/12 CA 91344 133388	Round Point Mortgage Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
8/2/12 CA 91344 129178	Bank of America Closed with explanation (Timely, Disputed)	Consumer loan (Vehicle lease) Shopping for a loan or lease
8/2/12 CA 91344 129344	Bank of America Closed with non-monetary relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
7/17/12 CA 91344 119568	Bank of America Closed with non-monetary relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
7/11/12 CA 91344 115822	Union Bank Closed with monetary relief (Not Timely)	Bank account or service (Checking account) Account opening, closing, or management
7/10/12 CA 91344 114565	Capital One Closed with explanation (Not Timely)	Credit card Credit line increase/decrease
7/10/12 CA 91344 115668	Bank of America Closed with explanation (Timely)	Mortgage (Other mortgage) Loan servicing, payments, escrow account
6/25/12 CA 91344 107665	JPMorgan Chase Closed with monetary relief (Timely, Disputed)	Credit card Billing disputes
6/13/12 CA 91344 100882	Bank of America Closed with explanation (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
5/15/12 CA 91344 79190	Bank of America Closed without relief (Timely)	Bank account or service (Checking account) Account opening, closing, or management
5/15/12 CA 91344 79379	Generation Mortgage Closed with explanation (Timely, Disputed)	Mortgage (Reverse mortgage) Application, originator, mortgage broker
5/9/12 CA 91344 74707	PennyMac Loan Services, LLC Closed with explanation (Timely)	Mortgage (Conventional adjustable mortgage (ARM)) Loan modification, collection, foreclosure
5/2/12 CA 91344 81599	Bank of America Closed without relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
4/19/12 CA 91344 81367	Ocwen Closed with explanation (Timely)	Mortgage (Other mortgage) Other
4/9/12 CA 91344 45457	Union Bank Closed without relief (Timely)	Bank account or service (Savings account) Deposits and withdrawals
4/3/12 CA 91344 82081	Wells Fargo Closed without relief (Timely)	Mortgage (Other mortgage) Loan modification, collection, foreclosure
3/1/12 CA 91344 29089	Citibank Closed without relief (Timely, Disputed)	Credit card Credit card protection / Debt protection
2/27/12 CA 91344 27008	Citibank Closed with relief (Timely)	Credit card Identity theft / Fraud / Embezzlement
2/4/12 CA 91344 20456	Bank of America Closed without relief (Timely)	Mortgage (Conventional fixed mortgage) Loan modification, collection, foreclosure
12/13/11 CA 91344 5500	Bank of America Closed without relief (Not Timely)	Mortgage (Other mortgage) Application, originator, mortgage broker

140 Complaints Found

Showing All Results

About the CFPB's Consumer Complaint Database

Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/

Product	The type of product the consumer identified in the complaint.
Sub-product	The type of sub-product the consumer identified in the complaint.
Issue	The issue the consumer identified in the complaint.
Sub-issue	The sub-issue the consumer identified in the complaint.
Company	The complaint is about this company.
Date received	The date the CFPB received the complaint.
Company response	This is how the company responded.
Timely response?	Whether the company gave a timely response.
Consumer dispute	Whether the consumer disputed the response.

About This Info

About These Bad Banks

Results by Company

29	Bank of America
16	Wells Fargo
12	Nationstar Mortgage
10	JPMorgan Chase
8	Experian
7	Citibank
7	Equifax
6	Ocwen
5	TransUnion
4	U.S. Bancorp
2	Union Bank
2	SunTrust Bank
2	Capital One
2	Encore Capital Group
2	Green Tree Servicing, LLC
1	Goldman Sachs Bank USA
1	Synovus Bank
1	D. SCOTT CARRUTHERS
1	Round Point Mortgage
1	SquareTwo Financial Corporation
1	Specialized Loan Servicing LLC
1	Hyundai Capital America
1	First Direct Lending, LLC
1	Google Inc.
1	Focus Holding Company
1	JNR Adjustment Company, Inc
1	PNC Bank
1	Servis One, Inc.
1	Select Portfolio Servicing, Inc
1	EOS Holdings, Inc.
1	FirstPoint Collection Resources
1	Resurgent Capital Services L.P.
1	PennyMac Loan Services, LLC
1	PHH Mortgage
1	JH Portfolio Debt Equities, LLC
1	M&T Bank
1	Banco Popular de Puerto Rico
1	First Tennessee Bank
1	Generation Mortgage
1	Regions
1	Arvest Bank

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