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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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130 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/10/15
CA 92114
1415214

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/26/15
CA 92114
1390804

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Installment loan)
Shopping for a loan or lease

5/18/15
CA 92114
1379847

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Taking/threatening an illegal action (Threatened to sue on too old debt)

5/11/15
CA 92114
1368735

TransUnion
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/10/15
CA 92114
1368688

Gryphon Corp
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

5/10/15
CA 92114
1368687

Fidelity National Financial, Inc
In progress (Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

4/30/15
CA 92114
1355703

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/30/15
CA 92114
1355704

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/27/15
CA 92114
1349504

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/22/15
CA 92114
1342864

Bank of America
Closed with monetary relief (Timely)

Credit card
Transaction issue

4/22/15
CA 92114
1341985

Wells Fargo
In progress (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

4/9/15
CA 92114
1322508

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/8/15
CA 92114
1320687

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

4/8/15
CA 92114
1322745

Ocwen
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/6/15
CA 92114
1317936

Bank of America
Closed with monetary relief (Timely)

Credit card
Billing disputes

3/31/15
CA 92114
1310466

Specialized Loan Servicing LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

2/20/15
CA 92114
1250000

Servis One, Inc.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/19/15
CA 92114
1248004

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Used obscene/profane/abusive language)

2/12/15
CA 92114
1238674

Access Group
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/9/15
CA 92114
1231060

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/2/15
CA 92114
1221625

Bank of America
Closed (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/22/15
CA 92114
1204941

Diversified Acceptance Corporation
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Threatened to take legal action)

1/22/15
CA 92114
1205760

Receivables Performance Management LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

1/21/15
CA 92114
1202346

California Business Bureau, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

1/21/15
CA 92114
1202347

Convergent Resources, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

1/19/15
CA 92114
1199082

Experian
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

1/2/15
CA 92114
1178603

Springleaf Finance Corporation
Closed with explanation (Timely)

Consumer loan (Title loan)
Charged fees or interest I didn't expect

1/2/15
CA 92114
1179517

Universal Fidelity LP
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/25/14
CA 92114
1170951

Army and Air Force Exchange Service
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/8/14
CA 92114
1146841

JPMorgan Chase
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

12/8/14
CA 92114
1148504

Capital One
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/12/14
CA 92114
1112548

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/23/14
CA 92114
1083341

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/14
CA 92114
1083342

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/14
CA 92114
1083343

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/23/14
CA 92114
1083800

NOVA Financial & Investment Corporation
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

10/22/14
CA 92114
1081438

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/22/14
CA 92114
1081439

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/22/14
CA 92114
1081440

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/20/14
CA 92114
1078707

Reliant Financial Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

10/1/14
CA 92114
1054105

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/19/14
CA 92114
1035955

Citibank
Closed with explanation (Not Timely, Disputed)

Credit card
APR or interest rate

9/12/14
CA 92114
1027279

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/11/14
CA 92114
1025515

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

9/5/14
CA 92114
1017033

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/14
CA 92114
1005033

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Using a debit or ATM card

8/28/14
CA 92114
1006864

Capital One
Closed with monetary relief (Not Timely)

Credit card
APR or interest rate

8/26/14
CA 92114
1002123

CMRE Financial Services, Inc.
Closed with explanation (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

8/21/14
CA 92114
994261

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/11/14
CA 92114
977339

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/11/14
CA 92114
977340

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/5/14
CA 92114
968455

CIT Bank National Association
Closed with explanation (Not Timely, Disputed)

Mortgage (Reverse mortgage)
Loan servicing, payments, escrow account

7/24/14
CA 92114
952346

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

7/20/14
CA 92114
945428

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

7/8/14
CA 92114
928628

California Business Bureau, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

6/10/14
CA 92114
889024

Capital One
Closed with non-monetary relief (Not Timely)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

5/25/14
CA 92114
867815

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/23/14
CA 92114
866267

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

4/22/14
CA 92114
819336

Fifth Third Bank
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

4/18/14
CA 92114
814686

Bank of America
Closed with explanation (Timely, Disputed)

Debt collection (Mortgage)
Taking/threatening an illegal action (Seized/Attempted to seize property)

4/14/14
CA 92114
806797

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

4/13/14
CA 92114
806502

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/13/14
CA 92114
806647

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/10/14
CA 92114
804460

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

3/26/14
CA 92114
780004

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/19/14
CA 92114
765050

World Recovery Service, LLC
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

3/4/14
CA 92114
742408

Capital One
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

3/4/14
CA 92114
745906

Select Portfolio Servicing, Inc
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/19/14
CA 92114
719786

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

2/18/14
CA 92114
718954

Crown Asset Management, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/31/14
CA 92114
694682

Bank of America
Closed with explanation (Timely)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

1/29/14
CA 92114
691566

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/29/14
CA 92114
691567

Collection Consultants of California
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

1/29/14
CA 92114
691872

Collection Consultants of California
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/22/14
92114
680800

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt is not mine)

1/22/14
CA 92114
681080

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/17/14
CA 92114
673831

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/9/14
CA 92114
662049

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Payoff process

1/7/14
CA 92114
659015

Mutual Financial Partners
Closed (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

1/7/14
CA 92114
659016

Check into Cash, Inc.
Closed with monetary relief (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted employer after asked not to)

12/27/13
CA 92114
646901

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/19/13
CA 92114
639155

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/17/13
CA 92114
638204

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/12/13
CA 92114
631119

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/26/13
92114
612256

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/26/13
CA 92114
612257

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/25/13
CA 92114
610955

Experian
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

11/18/13
CA 92114
600687

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/6/13
CA 92114
587729

Encore Capital Group
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

11/6/13
CA 92114
587731

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/8/13
CA 92114
554978

Bank of America
Closed with explanation (Not Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

9/21/13
CA 92114
537130

PayPal
Closed with monetary relief (Not Timely)

Money transfers (Domestic (US) money transfer)
Other service issues

9/17/13
CA 92114
530943

Union Bank
Closed with explanation (Not Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

8/24/13
CA 92114
503333

Law Office of Joe Pezzuto, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

8/19/13
CA 92114
495278

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/12/13
CA 92114
487004

Receivables Performance Management LLC
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

8/12/13
CA 92114
487612

Westlake Services, LLC
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

8/9/13
CA 92114
486124

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

8/6/13
CA 92114
493184

TransUnion
Closed with explanation (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/23/13
CA 92114
473373

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/13
CA 92114
457412

SIMM Associates, Inc.
Closed with explanation (Not Timely)

Debt collection
Taking/threatening an illegal action (Sued where didn't live/sign for debt)

6/24/13
CA 92114
441409

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/29/13
CA 92114
419276

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/20/13
CA 92114
411922

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/10/13
CA 92114
404543

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/7/13
CA 92114
401554

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/10/13
CA 92114
379269

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/9/13
CA 92114
313083

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Second mortgage)
Loan modification, collection, foreclosure

1/26/13
CA 92114
265245

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/7/13
CA 92114
224260

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/19/12
CA 92114
194125

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/8/12
CA 92114
187826

Bayview Loan Servicing, LLC
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

11/6/12
CA 92114
185632

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

10/27/12
CA 92114
180782

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/23/12
CA 92114
176664

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/18/12
CA 92114
174591

U.S. Bancorp
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

10/17/12
CA 92114
173766

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/28/12
CA 92114
161350

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

8/21/12
CA 92114
139106

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/15/12
CA 92114
136406

Capital One
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

8/2/12
CA 92114
129289

Capital One
Closed with explanation (Timely)

Credit card
Forbearance / Workout plans

6/5/12
CA 92114
94669

Flagstar Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

5/31/12
CA 92114
90517

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/30/12
CA 92114
88569

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/14/12
CA 92114
77106

Guild Mortgage
Closed without relief (Timely, Disputed)

Mortgage (FHA mortgage)
Settlement process and costs

5/10/12
CA 92114
43752

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/3/12
CA 92114
43754

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

4/3/12
CA 92114
43755

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

1/10/12
CA 92114
12071

Bank of America
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/22/11
CA 92114
7636

Bank of America
Closed without relief (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

130 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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