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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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131 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/15/15
CA 92563
1420762

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

6/8/15
CA 92563
1410633

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Credit card protection / Debt protection

6/5/15
CA 92563
1408617

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

5/28/15
CA 92563
1396720

Wells Fargo
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/26/15
CA 92563
1391944

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

5/12/15
CA 92563
1372455

Citibank
Closed with explanation (Timely)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

5/12/15
CA 92563
1372498

Bank of America
Closed with explanation (Timely)

Money transfers (International money transfer)
Other transaction issues

5/8/15
CA 92563
1366746

Freedom Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

5/1/15
CA 92563
1357370

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

4/20/15
CA 92563
1338423

Navy FCU
In progress (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

4/13/15
CA 92563
1327241

The CMI Group, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

4/10/15
CA 92563
1325449

Investment Retrievers, Inc.
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

4/1/15
CA 92563
1312554

Wells Fargo
In progress (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

3/26/15
CA 92563
1303324

Gateway Funding
Closed with monetary relief (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

3/24/15
CA 92563
1298822

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

2/26/15
CA 92563
1261432

Mandarich Law Group, LLP
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

2/17/15
CA 92563
1242385

Select Portfolio Servicing, Inc
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

2/16/15
CA 92563
1241738

GE Capital Retail
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

2/4/15
CA 92563
1223793

Merchants Credit Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

2/4/15
CA 92563
1223794

California Business Bureau, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

1/19/15
CA 92563
1198725

Wells Fargo
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/15/15
CA 92563
1195161

CL Holdings, LLC
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

1/9/15
CA 92563
1189183

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/21/14
CA 92563
1165793

California Recovery Bureau, Inc.
Closed (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

12/18/14
CA 92563
1163872

Servis One, Inc.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/15/14
CA 92563
1157928

Ford Motor Credit Company
Closed with monetary relief (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

12/11/14
CA 92563
1151943

CMRE Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

12/4/14
CA 92563
1142479

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/1/14
CA 92563
1137317

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

11/26/14
CA 92563
1134030

PNC Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

11/18/14
CA 92563
1121913

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/18/14
CA 92563
1121914

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/18/14
CA 92563
1121915

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/13/14
CA 92563
1114469

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

11/4/14
CA 92563
1101025

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/4/14
CA 92563
1101026

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/4/14
CA 92563
1101027

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

11/3/14
CA 92563
1099591

Discover
Closed with explanation (Timely)

Credit card
Other

10/29/14
CA 92563
1092548

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/14/14
CA 92563
1070465

VeriCore, LLC
Untimely response (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

10/2/14
CA 92563
1056060

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/27/14
CA 92563
1048191

Ocwen
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/19/14
CA 92563
1036710

Specialized Loan Servicing LLC
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/19/14
CA 92563
1036951

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/8/14
CA 92563
1019416

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/14/14
CA 92563
984864

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/7/14
CA 92563
973260

PHH Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/2/14
CA 92563
966127

Encore Capital Group
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

7/24/14
CA 92563
952350

Bank of America
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/24/14
CA 92563
952830

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/23/14
CA 92563
950489

Aargon Agency, Inc.
Closed (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

7/17/14
CA 92563
941662

Citibank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/15/14
CA 92563
938260

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/14/14
CA 92563
935767

Capital One
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

6/26/14
CA 92563
912823

Accurate Financial Partners
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Communication tactics (Frequent or repeated calls)

6/26/14
CA 92563
913761

Discover
Closed with explanation (Not Timely)

Credit card
Other

6/24/14
CA 92563
908303

Arvest Bank
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/5/14
CA 92563
882894

Barclays
Closed with explanation (Not Timely)

Credit card
Advertising and marketing

6/3/14
CA 92563
879525

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/31/14
CA 92563
876008

Washington Federal
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/19/14
CA 92563
859991

Select Portfolio Servicing, Inc
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

5/15/14
CA 92563
854166

Capital Management Services, LP
Closed with explanation (Not Timely)

Debt collection (Credit card)
Improper contact or sharing of info (Talked to a third party about my debt)

5/12/14
CA 92563
847882

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/7/14
CA 92563
842916

Premium Asset Services, LLC
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Used obscene/profane/abusive language)

5/5/14
CA 92563
837308

Ford Motor Credit Company
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Taking out the loan or lease

4/11/14
CA 92563
805622

Advance America, Cash Advance Centers, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Contacted me after I asked not to)

3/28/14
CA 92563
784612

Adler Wallach & Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

3/28/14
CA 92563
784614

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/21/14
CA 92563
772066

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/18/14
CA 92563
718227

Merchants Credit Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

2/17/14
CA 92563
716572

I.Q. Data International, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/11/14
CA 92563
709670

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

1/14/14
CA 92563
669474

Grant & Weber
Closed with explanation (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/24/13
CA 92563
646307

Apelles, LLC
Closed with explanation (Not Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

12/24/13
CA 92563
646308

Ford Motor Credit Company
Closed with non-monetary relief (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

12/23/13
CA 92563
642851

GE Capital Retail
Closed with non-monetary relief (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

12/16/13
CA 92563
636365

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

12/13/13
CA 92563
633489

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

11/18/13
CA 92563
603254

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

10/31/13
CA 92563
580421

CCS Financial Services, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/23/13
CA 92563
567724

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

10/18/13
CA 92563
564164

Ford Motor Credit Company
Closed with explanation (Timely, Disputed)

Debt collection (Auto)
Communication tactics (Frequent or repeated calls)

10/17/13
CA 92563
562682

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

10/12/13
CA 92563
558634

Altisource Portfolio Solutions, S.… r.l.
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Mortgage)
Disclosure verification of debt (Not given enough info to verify debt)

10/11/13
CA 92563
558220

BMW Financial Services
Closed with explanation (Not Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/3/13
CA 92563
513523

Bank of America
Closed with explanation (Not Timely)

Credit card
Transaction issue

8/14/13
CA 92563
493306

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

8/6/13
CA 92563
481864

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/5/13
92563
473756

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/5/13
CA 92563
474694

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

8/3/13
CA 92563
482809

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

7/30/13
CA 92563
470905

Bank of America
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

6/23/13
CA 92563
440531

Heritage Pacific Financial, LLC
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/7/13
CA 92563
438532

PNC Bank
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Making/receiving payments, sending money

5/2/13
CA 92563
397522

Bank of America
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

3/22/13
CA 92563
363807

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

3/20/13
CA 92563
361208

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/19/13
CA 92563
360226

OneWest Bank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/13/13
CA 92563
353280

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/21/13
CA 92563
325444

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/13/13
CA 92563
316575

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/3/13
CA 92563
289861

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/1/13
CA 92563
284136

PNC Bank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/22/13
CA 92563
258940

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/22/13
CA 92563
258941

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/8/13
CA 92563
225312

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/17/12
CA 92563
192744

Bank of America
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

10/23/12
CA 92563
176698

Experian
Closed with monetary relief (Timely)

Credit reporting
Credit monitoring or identity protection (Billing dispute)

10/6/12
CA 92563
167071

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

9/20/12
CA 92563
157004

Specialized Loan Servicing LLC
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

8/30/12
CA 92563
145034

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

8/15/12
CA 92563
136332

GE Capital Retail
Closed with non-monetary relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

7/31/12
CA 92563
127426

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

7/31/12
CA 92563
127487

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

7/5/12
CA 92563
112752

Wells Fargo
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Problems when you are unable to pay

7/3/12
CA 92563
111895

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/30/12
CA 92563
89277

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

5/18/12
CA 92563
84084

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/15/12
CA 92563
78787

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/25/12
CA 92563
65044

U.S. Bancorp
Closed with relief (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

4/24/12
GA 92563
64394

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/12/12
CA 92563
56893

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/9/12
CA 92563
24032

Bank of America
Untimely response (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/9/12
CA 92563
45031

JPMorgan Chase
Closed without relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

3/27/12
CA 92563
81992

Ocwen
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/13/12
CA 92563
34679

Citibank
Closed with relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/5/12
CA 92563
30606

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/29/12
CA 92563
28571

Bank of America
Closed with relief (Timely)

Credit card
APR or interest rate

2/16/12
CA 92563
24031

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/23/12
CA 92563
16933

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/12/11
CA 92563
4894

JPMorgan Chase
Closed without relief (Timely)

Credit card
Advertising and marketing

131 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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SUPER SUPPERS
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