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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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127 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

5/18/15
CA 94501
1381162

Genesis Lending
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/12/15
CA 94501
1372074

Springleaf Finance Corporation
In progress (Timely)

Consumer loan (Installment loan)
Managing the loan or lease

4/23/15
CA 94501
1345225

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/18/15
CA 94501
1336140

Encore Capital Group
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
False statements or representation (Attempted to collect wrong amount)

3/26/15
CA 94501
1301785

Bank of America
Closed with explanation (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/20/15
CA 94501
1293562

CFM Group LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt was paid)

3/11/15
CA 94501
1278343

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

2/26/15
CA 94501
1258261

Citibank
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/20/15
CA 94501
1249727

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/16/15
CA 94501
1241655

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not disclosed as an attempt to collect)

2/11/15
CA 94501
1237276

Wells Fargo
Closed with explanation (Timely)

Credit card
Advertising and marketing

2/11/15
CA 94501
1237780

CNG Financial Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Installment loan)
Taking out the loan or lease

1/27/15
CA 94501
1213508

Collection Technology Incorporated
Closed with explanation (Timely)

Debt collection (Federal student loan)
Communication tactics (Frequent or repeated calls)

1/21/15
CA 94501
1202339

Bank of America
Closed with explanation (Timely)

Credit card
Advertising and marketing

12/27/14
CA 94501
1171999

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Threatened to take legal action)

12/20/14
CA 94501
1165484

Wells Fargo
Closed with explanation (Timely, Disputed)

Debt collection
Communication tactics (Called outside of 8am-9pm)

12/18/14
CA 94501
1162681

Penn Credit Corporation
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

12/15/14
CA 94501
1156968

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/5/14
CA 94501
1144690

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

12/5/14
CA 94501
1144692

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

12/5/14
CA 94501
1144693

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

12/5/14
CA 94501
1144694

Wells Fargo
Closed with explanation (Timely)

Credit card
Billing disputes

12/5/14
CA 94501
1144695

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

11/12/14
CA 94501
1112963

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

10/9/14
CA 94501
1065087

RevSolve, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/11/14
CA 94501
1024403

GE Capital Retail
Closed with explanation (Not Timely)

Credit card
Identity theft / Fraud / Embezzlement

9/1/14
CA 94501
1009211

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

8/25/14
CA 94501
1001234

Residential Credit Solutions
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/7/14
CA 94501
973476

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

7/21/14
CA 94501
947535

Green Tree Servicing, LLC
Closed with explanation (Not Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

7/10/14
CA 94501
931751

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

7/8/14
CA 94501
927200

Navient
Closed with explanation (Not Timely, Disputed)

Debt collection (Non-federal student loan)
Communication tactics (Threatened to take legal action)

6/30/14
CA 94501
916336

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/24/14
CA 94501
909387

Wells Fargo
Closed with monetary relief (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/29/14
CA 94501
873495

First National Collection Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

5/22/14
CA 94501
864459

Navient
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

5/16/14
CA 94501
856589

Capital One
Closed with explanation (Not Timely)

Credit card
Billing disputes

4/29/14
CA 94501
830349

AES/PHEAA
Closed with non-monetary relief (Not Timely)

Student loan (Non-federal student loan)
Can't repay my loan

4/23/14
CA 94501
821350

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/18/14
CA 94501
816440

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/18/14
CA 94501
816441

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/9/14
CA 94501
800056

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

4/9/14
CA 94501
800057

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

4/3/14
CA 94501
791478

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/3/14
CA 94501
791479

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/3/14
CA 94501
791481

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/31/14
CA 94501
786168

GE Capital Retail
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/15/14
CA 94501
760520

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/12/14
CA 94501
755918

GE Capital Retail
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Making/receiving payments, sending money

3/12/14
CA 94501
757688

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/6/14
CA 94501
748397

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/24/14
CA 94501
727720

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/21/14
CA 94501
724873

Wells Fargo
Closed with non-monetary relief (Timely)

Credit card
Late fee

2/11/14
CA 94501
714178

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/9/14
CA 94501
705071

Gulf Coast Collection Bureau, Inc.
Closed (Not Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

2/7/14
CA 94501
704489

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Payoff process

2/6/14
CA 94501
701765

Santander Consumer USA
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Shopping for a loan or lease

2/5/14
CA 94501
700671

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

2/2/14
CA 94501
695926

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

1/17/14
CA 94501
673861

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/31/13
CA 94501
650472

Navient
Closed with monetary relief (Not Timely, Disputed)

Student loan (Non-federal student loan)
Can't repay my loan

12/27/13
CA 94501
647973

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

12/27/13
CA 94501
647974

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

12/24/13
CA 94501
646311

M&T Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

12/20/13
CA 94501
639979

Allied Interstate LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

12/13/13
CA 94501
633368

Tenet HealthCare Corporation
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

12/1/13
CA 94501
617009

Capital One
Closed with explanation (Not Timely, Disputed)

Credit card
Other

11/25/13
CA 94501
611324

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
Credit card protection / Debt protection

11/6/13
CA 94501
589512

CNG Financial Corporation
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

9/26/13
CA 94501
545194

Bank of America
Closed with non-monetary relief (Not Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

9/23/13
CA 94501
540847

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

9/11/13
CA 94501
524166

U.S. Bancorp
Closed with monetary relief (Not Timely)

Credit card
Other fee

9/11/13
CA 94501
524977

JPMorgan Chase
Closed with explanation (Not Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

8/27/13
CA 94501
505349

Bank of America
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/10/13
CA 94501
486401

TransUnion
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/10/13
CA 94501
486402

Equifax
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/10/13
CA 94501
486403

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/7/13
CA 94501
485004

USAA Savings
Closed with explanation (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Application, originator, mortgage broker

7/25/13
CA 94501
463781

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/7/13
CA 94501
450498

Citibank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/30/13
CA 94501
420588

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

5/20/13
CA 94501
411463

RBS Citizens
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/16/13
CA 94501
409181

Citibank
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/25/13
CA 94501
391738

Ocwen
Closed with explanation (Timely)

Mortgage (Other mortgage)
Other

4/12/13
CA 94501
380446

Capital One
Closed with monetary relief (Timely)

Credit card
Credit card protection / Debt protection

4/9/13
CA 94501
378127

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

3/19/13
CA 94501
359975

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/22/13
CA 94501
327735

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/20/13
CA 94501
324320

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/19/13
CA 94501
322253

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

2/12/13
CA 94501
313957

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/7/13
CA 94501
306734

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

1/28/13
CA 94501
269575

Springleaf Finance Corporation
Closed (Timely)

Consumer loan (Personal line of credit)
Problems when you are unable to pay

1/23/13
CA 94501
255534

Van Dyk Mortgage Corporation
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/7/13
CA 94501
222542

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/5/13
CA 94501
222954

Bank of America
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

1/5/13
CA 94501
222955

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

12/26/12
CA 94501
217497

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

11/20/12
CA 94501
194932

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Problems caused by my funds being low

11/12/12
CA 94501
188959

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

11/2/12
CA 94501
184572

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/1/12
CA 94501
183496

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

10/31/12
CA 94501
181983

GE Capital Retail
Closed with non-monetary relief (Timely)

Credit card
Collection debt dispute

10/23/12
CA 94501
176961

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

10/12/12
CA 94501
171086

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/21/12
CA 94501
157561

JPMorgan Chase
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

9/14/12
CA 94501
152507

Citibank
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

8/30/12
CA 94501
144903

M&T Bank
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/25/12
CA 94501
141946

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/24/12
CA 94501
141829

Green Tree Servicing, LLC
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

8/7/12
CA 94501
130875

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/31/12
CA 94501
127424

Bank of America
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/5/12
CA 94501
112458

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

6/22/12
CA 94501
106972

Ocwen
Closed with monetary relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/21/12
CA 94501
106279

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/11/12
CA 94501
99707

Capital One
Closed with explanation (Timely)

Credit card
Credit determination

6/10/12
CA 94501
97965

Discover
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Getting a loan

4/26/12
CA 94501
68419

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/24/12
CA 94501
64184

JPMorgan Chase
Closed with relief (Timely)

Credit card
Closing/Cancelling account

3/27/12
CA 94501
41587

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

2/14/12
CA 94501
24011

Synovus Bank
Closed without relief (Timely)

Credit card
APR or interest rate

2/6/12
CA 94501
20690

Citibank
Closed without relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/1/12
CA 94501
76540

Bank of America
Untimely response (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

1/20/12
CA 94501
15488

Bank of the West
Closed with relief (Timely)

Credit card
Rewards

1/12/12
CA 94501
13622

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/9/12
CA 94501
11607

Bank of America
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/9/12
CA 94501
11752

Wells Fargo
Closed without relief (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

127 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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94.12%$4 Million


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EXECUTIVE TANS
80.85%$9 Million


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80.00%$4 Million


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SUPER SUPPERS
76.92%$1 Million


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