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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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141 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/5/15
CA 94533
1408716

Account Control Technology, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Communication tactics (Frequent or repeated calls)

5/27/15
CA 94533
1393698

Sierra Pacific Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

5/26/15
CA 94533
1391628

Green Tree Servicing, LLC
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

5/24/15
CA 94533
1390479

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

5/22/15
CA 94533
1390191

Kimball, Tirey & St. John LLP
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

5/19/15
CA 94533
1382026

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

5/14/15
CA 94533
1377128

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

5/11/15
CA 94533
1370926

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/1/15
CA 94533
1356442

Commercial Trade, Inc.
Closed with explanation (Timely)

Debt collection
False statements or representation (Attempted to collect wrong amount)

4/21/15
CA 94533
1340871

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Settlement process and costs

3/29/15
CA 94533
1306246

CashCall, Inc.
Closed with explanation (Timely)

Consumer loan (Installment loan)
Problems when you are unable to pay

3/20/15
CA 94533
1294197

AES/PHEAA
Closed with explanation (Timely, Disputed)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

3/16/15
CA 94533
1285588

Transworld Systems Inc.
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

3/16/15
CA 94533
1285903

U.S. Bancorp
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

3/12/15
CA 94533
1279370

Cavalry Investments, LLC
Closed with non-monetary relief (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

3/12/15
CA 94533
1279371

States Recovery Systems, Inc.
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

2/27/15
CA 94533
1260569

Northeast Receivables Management, LLC
Closed with explanation (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

2/14/15
CA 94533
1241149

Transworld Systems Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Improper contact or sharing of info (Talked to a third party about my debt)

2/12/15
CA 94533
1237451

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237452

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237453

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237540

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237541

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237542

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237585

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237586

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237587

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237605

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237606

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237608

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237609

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1237610

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/12/15
CA 94533
1239307

AllianceOne Recievables Management
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

2/2/15
CA 94533
1220433

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/2/15
CA 94533
1221892

Citibank
Closed with explanation (Timely)

Credit card
Billing disputes

2/2/15
CA 94533
1221893

Toyota Motor Credit Corporation
Closed with explanation (Timely, Disputed)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/21/15
CA 94533
1202726

Ocwen
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

1/20/15
CA 94533
1199622

JPMorgan Chase
Closed with explanation (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

1/10/15
CA 94533
1189320

AllianceOne Recievables Management
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

1/5/15
CA 94533
1181436

Bank of America
Closed with explanation (Timely, Disputed)

Credit card
Billing disputes

12/30/14
CA 94533
1174716

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

12/5/14
CA 94533
1143903

Enova International, Inc.
Closed with explanation (Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened arrest/jail if do not pay)

12/1/14
CA 94533
1136456

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

12/1/14
CA 94533
1138392

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/21/14
CA 94533
1125344

Real Time Resolutions
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/21/14
CA 94533
1125345

CNG Financial Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

11/21/14
CA 94533
1125365

TransUnion
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Personal information)

11/17/14
CA 94533
1121040

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/16/14
CA 94533
1118851

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (FHA mortgage)
Application, originator, mortgage broker

10/29/14
CA 94533
1092532

Carrington Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

10/15/14
CA 94533
1072491

Bank of the West
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/12/14
CA 94533
1026941

U.S. Bancorp
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/10/14
CA 94533
1021885

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

9/10/14
CA 94533
1021886

TransUnion
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

9/9/14
CA 94533
1021322

Banco Popular North America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

9/6/14
CA 94533
1017524

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Public record)

9/1/14
CA 94533
1009162

Collectibles Management Resources
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

9/1/14
CA 94533
1009163

Collectibles Management Resources
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

8/28/14
CA 94533
1006428

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/28/14
CA 94533
1006429

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

8/28/14
CA 94533
1006430

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

7/24/14
CA 94533
952718

JPMorgan Chase
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/23/14
CA 94533
950734

HSBC
Closed with explanation (Not Timely)

Credit card
Billing disputes

7/2/14
CA 94533
922018

United Recovery Group, LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Communication tactics (Threatened to take legal action)

6/27/14
CA 94533
915489

Navy FCU
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

6/10/14
CA 94533
888078

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

6/10/14
CA 94533
888079

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

6/10/14
CA 94533
888080

TransUnion
Closed with non-monetary relief (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Public record)

6/9/14
CA 94533
887719

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/6/14
CA 94533
884307

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Personal information)

5/12/14
CA 94533
849269

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/29/14
CA 94533
829781

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/4/14
CA 94533
794924

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

4/1/14
CA 94533
789374

Bank of America
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/18/14
CA 94533
764962

Ocwen
Closed (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/3/14
CA 94533
741710

JPMorgan Chase
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

2/27/14
CA 94533
734157

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

2/26/14
CA 94533
733350

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

2/21/14
CA 94533
727111

Ocwen
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/17/14
CA 94533
716389

OneWest Bank
Closed (Timely, Disputed)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

2/4/14
CA 94533
699778

Bank of America
Closed with non-monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/24/14
CA 94533
683897

Bank of America
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

1/9/14
CA 94533
660592

Allied Interstate LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

1/9/14
CA 94533
660593

West Corporation
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/26/13
CA 94533
646503

Wells Fargo
Closed with monetary relief (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

12/22/13
CA 94533
641692

The CBE Group, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

12/16/13
CA 94533
635424

Citibank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

12/12/13
CA 94533
632120

Persolve, LLC - Legal - Series 2
Closed with explanation (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

12/6/13
CA 94533
627477

Ocwen
Closed (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/14/13
CA 94533
599082

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Application, originator, mortgage broker

11/5/13
CA 94533
586783

CNG Financial Corporation
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Taking/threatening an illegal action (Threatened to sue on too old debt)

8/22/13
CA 94533
499868

Afni, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

8/22/13
CA 94533
499869

Convergent Resources, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt resulted from identity theft)

8/21/13
CA 94533
500864

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

7/31/13
CA 94533
474002

Amex
Closed with explanation (Not Timely, Disputed)

Credit card
Cash advance

7/25/13
CA 94533
466403

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/25/13
CA 94533
466489

CashCall, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

7/24/13
CA 94533
463367

JPMorgan Chase
Closed with monetary relief (Not Timely)

Mortgage (Other mortgage)
Application, originator, mortgage broker

7/18/13
CA 94533
461195

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/17/13
CA 94533
434574

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

6/15/13
CA 94533
433121

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

6/12/13
CA 94533
430212

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account terms)

5/28/13
CA 94533
417538

JPMorgan Chase
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

4/30/13
CA 94533
395173

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/29/13
CA 94533
394540

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/23/13
CA 94533
391294

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Other bank product/service)
Account opening, closing, or management

4/22/13
CA 94533
388388

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/25/13
CA 94533
331595

JPMorgan Chase
Closed (Timely, Disputed)

Mortgage (VA mortgage)
Loan modification, collection, foreclosure

2/21/13
CA 94533
325954

Wells Fargo
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/17/13
CA 94533
246916

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/21/12
CA 94533
216652

U.S. Bancorp
Closed with monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Application, originator, mortgage broker

12/21/12
CA 94533
216706

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Settlement process and costs

11/28/12
CA 94533
198802

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

11/14/12
CA 94533
190618

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/10/12
CA 94533
188750

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

10/4/12
CA 94533
165975

Bank of America
Closed with monetary relief (Timely)

Credit card
Closing/Cancelling account

9/21/12
CA 94533
157604

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

9/12/12
CA 94533
151582

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

9/5/12
CA 94533
147112

Wells Fargo
Closed with non-monetary relief (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

9/4/12
CA 94533
146394

Capital One
Closed with explanation (Timely)

Credit card
Billing disputes

8/21/12
CA 94533
138747

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/30/12
CA 94533
126199

U.S. Bancorp
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/20/12
CA 94533
121557

Capital One
Closed with monetary relief (Timely)

Credit card
Billing disputes

7/19/12
CA 94533
120657

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

6/19/12
CA 94533
104686

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/15/12
CA 94533
102669

Bank of America
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/7/12
CA 94533
97417

Regions
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/15/12
CA 94533
79083

Wells Fargo
Closed without relief (Timely)

Mortgage (Home equity loan or line of credit)
Loan servicing, payments, escrow account

5/15/12
CA 94533
79527

Bank of America
Closed without relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/10/12
CA 94533
75433

JPMorgan Chase
Closed with relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/3/12
CA 94533
57354

Wells Fargo
Closed without relief (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

5/3/12
CA 94533
74079

Wells Fargo
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/26/12
CA 94533
65735

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/25/12
CA 94533
81557

CIT Bank National Association
Closed with relief (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

4/12/12
CA 94533
57353

Wells Fargo
Closed without relief (Timely, Disputed)

Bank account or service (Savings account)
Account opening, closing, or management

4/4/12
CA 94533
44216

Wells Fargo
Closed with relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

3/28/12
CA 94533
42317

Wells Fargo
Closed without relief (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

2/15/12
CA 94533
23927

Amex
Closed without relief (Timely)

Credit card
APR or interest rate

1/31/12
CA 94533
19251

JPMorgan Chase
Closed without relief (Timely, Disputed)

Mortgage (FHA mortgage)
Loan modification, collection, foreclosure

1/5/12
CA 94533
10364

Ocwen
Closed with relief (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

12/5/11
CA 94533
2828

JPMorgan Chase
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

141 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




Members Talk Live To A "Free-Money Coach"
Ask Your Personal Researcher Any Question You Want About Getting Government Money And Assistance






Another Cool Tool:
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86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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