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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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130 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

9/25/15
CA 95630
1580820

Servis One, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

6/10/15
CA 95630
1416053

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/5/15
CA 95630
1407643

Dovenmuehle Mortgage Inc.
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

5/22/15
CA 95630
1389366

Solutions To Portfolios, LLC
Closed with explanation (Timely)

Debt collection
Communication tactics (Threatened to take legal action)

5/13/15
CA 95630
1373158

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

5/13/15
CA 95630
1374139

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

4/21/15
CA 95630
1339705

Southwest Credit Systems, L.P.
Closed (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/15/15
CA 95630
1332098

Genesis Lending
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

4/11/15
CA 95630
1326278

Bank of America
In progress (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/16/15
CA 95630
1286139

Experian
In progress (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/16/15
CA 95630
1286140

Continental Credit Control
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Disclosure verification of debt (Not disclosed as an attempt to collect)

2/27/15
95630
1261622

Higher Education Student Assistance Authority (HESAA)
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/20/15
CA 95630
1249963

United Student Aid (USA) Funds
Closed (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

2/2/15
CA 95630
1220617

LJ Ross Associates
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

1/31/15
CA 95630
1219425

Real Time Resolutions
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/23/15
CA 95630
1207386

Premium Asset Services, LLC
Closed with explanation (Timely)

Debt collection (Credit card)
Communication tactics (Frequent or repeated calls)

1/5/15
CA 95630
1180995

BBVA Compass
Closed with explanation (Timely)

Bank account or service (Checking account)
Problems caused by my funds being low

12/15/14
CA 95630
1157254

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/15/14
CA 95630
1157258

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/15/14
CA 95630
1157259

Ocwen
Closed with explanation (Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

11/24/14
CA 95630
1130655

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/18/14
CA 95630
1122170

Ocwen
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Credit decision / Underwriting

11/6/14
CA 95630
1105795

Citibank
Closed with explanation (Timely)

Debt collection (Mortgage)
Cont'd attempts collect debt not owed (Debt was paid)

11/6/14
CA 95630
1106809

GC Services Limited Partnership
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Called after sent written cease of comm)

10/28/14
CA 95630
1091188

Concord Servicing Corporation
Closed with explanation (Timely)

Debt collection
Cont'd attempts collect debt not owed (Debt is not mine)

10/18/14
CA 95630
1076933

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/17/14
CA 95630
1076075

Hunter Warfield, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Communication tactics (Frequent or repeated calls)

10/15/14
CA 95630
1071325

Genesis Lending
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

10/15/14
CA 95630
1072686

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Money transfers (International money transfer)
Fraud or scam

10/15/14
CA 95630
1073212

Wells Fargo
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

10/14/14
CA 95630
1071241

Expert Global Solutions, Inc.
Closed with explanation (Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

10/7/14
CA 95630
1061862

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (VA mortgage)
Loan servicing, payments, escrow account

10/7/14
CA 95630
1062534

Citibank
Closed with explanation (Not Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

9/21/14
CA 95630
1038158

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

8/14/14
CA 95630
986016

Patenaude & Felix APC
Closed with explanation (Not Timely)

Student loan (Non-federal student loan)
Dealing with my lender or servicer

8/4/14
CA 95630
967289

Arbor Residential Mortgage LLC
Closed (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

7/2/14
CA 95630
921826

Expert Global Solutions, Inc.
Closed with explanation (Not Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

6/27/14
CA 95630
915857

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

6/18/14
CA 95630
900633

GreenSky Trade Credit, LLC
Closed with non-monetary relief (Not Timely)

Consumer loan (Installment loan)
Managing the loan or lease

6/16/14
CA 95630
897825

Penn Credit Corporation
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

6/4/14
CA 95630
881012

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

6/4/14
CA 95630
881316

First National Collection Bureau, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

6/3/14
CA 95630
879829

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

6/2/14
CA 95630
878197

Barclays
Closed with explanation (Not Timely)

Credit card
Credit line increase/decrease

5/20/14
CA 95630
860345

Citibank
Closed with explanation (Not Timely)

Credit card
Billing statement

5/12/14
CA 95630
848630

JPMorgan Chase
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Account opening, closing, or management

5/8/14
CA 95630
844101

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/8/14
CA 95630
844687

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/30/14
CA 95630
831362

U.S. Bancorp
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/11/14
CA 95630
804804

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

4/4/14
CA 95630
794930

CCS Financial Services, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/3/14
CA 95630
792062

PNC Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/27/14
CA 95630
782619

Ocwen
Closed with explanation (Not Timely)

Mortgage (Home equity loan or line of credit)
Loan modification, collection, foreclosure

3/22/14
CA 95630
773505

JPMorgan Chase
Closed with explanation (Timely)

Credit card
Advertising and marketing

3/20/14
CA 95630
770099

Stanislaus Credit Control Service, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Medical)
Disclosure verification of debt (Not given enough info to verify debt)

3/19/14
CA 95630
768797

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/18/14
CA 95630
768601

WINN LAW GROUP, APC
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

3/18/14
CA 95630
768602

JPMorgan Chase
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

3/18/14
NY 95630
768605

Green Tree Servicing, LLC
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/14/14
CA 95630
757989

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/7/14
CA 95630
749942

Caliber Home Loans, Inc
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

3/6/14
CA 95630
747716

Wells Fargo
Closed with monetary relief (Timely)

Credit card
Billing disputes

3/6/14
CA 95630
748016

World Recovery Service, LLC
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/6/14
CA 95630
748017

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was paid)

3/5/14
CA 95630
744869

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

3/3/14
CA 95630
739697

Nationstar Mortgage
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

2/28/14
CA 95630
737414

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/28/14
CA 95630
737415

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/28/14
CA 95630
737416

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/28/14
CA 95630
737420

KelKris Associates Inc
Closed with explanation (Timely, Disputed)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt was paid)

2/26/14
CA 95630
734437

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

2/10/14
CA 95630
708074

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/24/14
CA 95630
685546

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

1/19/14
CA 95630
673858

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/17/14
CA 95630
673857

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/13/14
CA 95630
665304

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/20/13
CA 95630
641412

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Right to dispute notice not received)

12/12/13
CA 95630
634264

HSBC
Closed with explanation (Not Timely)

Credit card
Bankruptcy

12/11/13
CA 95630
630241

JH Portfolio Debt Equities, LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/2/13
CA 95630
618729

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

11/20/13
CA 95630
605686

JPMorgan Chase
Closed with non-monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/20/13
CA 95630
606106

Sallie Mae
Closed with monetary relief (Not Timely)

Student loan (Non-federal student loan)
Repaying your loan

11/16/13
CA 95630
601483

Capital One
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Taking/threatening an illegal action (Threatened to sue on too old debt)

10/31/13
CA 95630
580423

Portfolio Recovery Associates, Inc.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

10/30/13
CA 95630
578021

Citibank
Closed with explanation (Not Timely)

Debt collection (Mortgage)
Improper contact or sharing of info (Contacted me after I asked not to)

10/1/13
CA 95630
550182

Merchants Credit Corporation
Closed with explanation (Not Timely)

Debt collection
Disclosure verification of debt (Right to dispute notice not received)

9/19/13
CA 95630
533898

Allied Interstate LLC
Closed with non-monetary relief (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

9/19/13
CA 95630
534672

Ally Financial Inc.
Closed with explanation (Not Timely)

Consumer loan (Vehicle lease)
Managing the loan or lease

9/16/13
CA 95630
528942

Provident Funding
Closed with monetary relief (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

9/5/13
CA 95630
515625

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

9/1/13
CA 95630
512553

KelKris Associates Inc
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
False statements or representation (Attempted to collect wrong amount)

8/20/13
CA 95630
498269

FNIS (Fidelity National Information Services, Inc.)
Closed (Timely)

Credit reporting
Incorrect information on credit report (Account status)

8/12/13
CA 95630
487565

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Bank account or service (Checking account)
Deposits and withdrawals

8/6/13
CA 95630
482405

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Account opening, closing, or management

7/12/13
CA 95630
456856

CashCall, Inc.
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

7/11/13
CA 95630
455827

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

7/3/13
CA 95630
448263

Bank of America
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/3/13
CA 95630
449290

Bank of America
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

7/2/13
CA 95630
447391

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/2/13
CA 95630
447409

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/23/13
CA 95630
415843

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

5/2/13
CA 95630
397907

Wells Fargo
Closed with explanation (Timely)

Credit card
Collection debt dispute

4/16/13
CA 95630
383697

PNC Bank
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

4/2/13
CA 95630
373113

PNC Bank
Closed with non-monetary relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/29/13
CA 95630
369480

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

3/21/13
CA 95630
362423

Citibank
Closed with monetary relief (Timely)

Credit card
Billing disputes

2/20/13
CA 95630
324179

Bank of America
Closed with non-monetary relief (Timely)

Credit card
Late fee

2/1/13
CA 95630
285917

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/30/13
CA 95630
276008

Round Point Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

1/8/13
CA 95630
224123

OneWest Bank
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

1/7/13
CA 95630
224122

JPMorgan Chase
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Settlement process and costs

11/25/12
CA 95630
197084

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/19/12
CA 95630
193709

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

11/11/12
CA 95630
189385

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/7/12
CA 95630
186135

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan servicing, payments, escrow account

11/2/12
CA 95630
187208

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

9/27/12
CA 95630
160492

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

9/18/12
CA 95630
155170

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Credit decision / Underwriting

8/31/12
CA 95630
145440

Bank of America
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/12
CA 95630
122402

Wells Fargo
Closed with non-monetary relief (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

7/12/12
CA 95630
116560

Wells Fargo
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Using a debit or ATM card

7/2/12
CA 95630
111055

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/3/12
CA 95630
60405

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

4/25/12
CA 95630
64867

JPMorgan Chase
Closed without relief (Timely)

Credit card
Billing disputes

3/22/12
CA 95630
39847

Wells Fargo
Closed without relief (Timely)

Bank account or service (Other bank product/service)
Account opening, closing, or management

2/25/12
CA 95630
26877

Discover
Closed with relief (Timely, Disputed)

Credit card
Billing statement

2/7/12
CA 95630
20962

Bank of America
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

2/2/12
CA 95630
19928

GE Capital Retail
Closed with relief (Timely)

Credit card
Forbearance / Workout plans

1/10/12
CA 95630
12563

Bank of America
Closed without relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Credit decision / Underwriting

12/22/11
CA 95630
7672

Barclays
Closed with relief (Timely)

Credit card
Collection practices

130 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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Another Cool Tool:
33,743 SBA Loans for a total of $12.7 Billion to 578 Franchises with an average failure rate of 21.56%...

Franchise Brand Name
% Loan Failure Rate $ of SBA Loans
WINGS-N-THINGS
94.12%$4 Million


TILDEN FOR BRAKES
92.86%$3 Million


NOBLE ROMAN PIZZA
86.36%$7 Million


JUST-A-BUCK
81.82%$2 Million


LA PALETERA
81.25%$2 Million


EXECUTIVE TANS
80.85%$9 Million


BEAR ROCK CAFE
80.00%$4 Million


COUNTRY CLUTTER
80.00%$2 Million


BLOCKBUSTER VIDEO
78.57%$9 Million


SUPER SUPPERS
76.92%$1 Million


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