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Banks' Consumer Complaints

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Here you can filter, search, and explore the Consumer Financial Protection Bureau's 408,428 Complaints.
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129 Complaints Found
Sort results by: Date Received - Company - Product - Issue
Showing All Results
Date,
State, Zip,
ID#
Company,
Response (Timely?, Disputed?)
Product, (Sub-Product)
Issue, (Sub-Issue)

6/16/15
CA 95825
1424503

Equifax
In progress (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/16/15
CA 95825
1424505

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

6/16/15
CA 95825
1424506

Experian
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

6/5/15
CA 95825
1407751

M&T Bank
Closed with explanation (Timely)

Mortgage (FHA mortgage)
Loan servicing, payments, escrow account

5/19/15
CA 95825
1384261

Capital One
In progress (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt was paid)

5/17/15
CA 95825
1379583

Equifax
Closed with non-monetary relief (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

5/17/15
CA 95825
1379584

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/17/15
CA 95825
1379585

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/17/15
CA 95825
1379586

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/17/15
CA 95825
1379587

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/13/15
CA 95825
1374588

Collection Bureau of America Ltd.
Closed (Timely, Disputed)

Debt collection
Improper contact or sharing of info (Contacted me after I asked not to)

5/4/15
CA 95825
1359923

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/4/15
CA 95825
1359924

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

5/4/15
CA 95825
1359925

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

4/12/15
CA 95825
1326435

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/2/15
CA 95825
1314043

U.S. Bancorp
Closed with monetary relief (Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

3/27/15
CA 95825
1303983

PayPal
Closed with monetary relief (Timely)

Credit card
Other

3/24/15
CA 95825
1298956

Amex
Closed with explanation (Timely)

Credit card
Closing/Cancelling account

3/20/15
CA 95825
1294205

The Affiliated Group, Inc
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

3/19/15
CA 95825
1292164

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Reinserted previously deleted info)

3/5/15
CA 95825
1270176

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

3/5/15
CA 95825
1270177

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

3/3/15
CA 95825
1265050

Bank of America
Closed (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/2/15
CA 95825
1263577

Navient
Closed with explanation (Timely)

Student loan (Non-federal student loan)
Can't repay my loan

2/28/15
CA 95825
1262002

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/28/15
CA 95825
1262003

TransUnion
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/24/15
CA 95825
1254946

Mobiloans, LLC
Untimely response (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

2/23/15
CA 95825
1252551

Global Trust Management LLC
Closed with explanation (Not Timely)

Debt collection (Payday loan)
Improper contact or sharing of info (Talked to a third party about my debt)

2/22/15
CA 95825
1251006

GE Capital Retail
Closed with explanation (Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/21/15
CA 95825
1250997

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/21/15
CA 95825
1250998

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

2/21/15
CA 95825
1250999

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/21/15
CA 95825
1251000

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/21/15
CA 95825
1251001

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

2/21/15
CA 95825
1251002

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/21/15
CA 95825
1251003

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/21/15
CA 95825
1251004

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/21/15
CA 95825
1251005

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

2/17/15
CA 95825
1242166

Enhanced Recovery Company, LLC
Closed with non-monetary relief (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

2/17/15
CA 95825
1242167

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/17/15
CA 95825
1242168

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

2/17/15
CA 95825
1243009

Experian
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/29/15
CA 95825
1217181

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/29/15
CA 95825
1217182

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/29/15
CA 95825
1217183

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/28/15
CA 95825
1215162

Encore Capital Group
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

1/28/15
CA 95825
1215163

Experian
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/28/15
CA 95825
1215164

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Account status)

1/28/15
CA 95825
1215165

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

1/18/15
CA 95825
1198400

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

1/7/15
CA 95825
1187185

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/7/15
CA 95825
1187186

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

1/7/15
CA 95825
1187187

Experian
Closed with explanation (Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

12/31/14
CA 95825
1176850

I.Q. Data International, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

12/27/14
CA 95825
1172097

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

12/25/14
CA 95825
1171576

Wells Fargo
Closed with explanation (Timely)

Bank account or service (Other bank product/service)
Problems caused by my funds being low

12/13/14
CA 95825
1155491

Equifax
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

12/11/14
CA 95825
1153375

TransUnion
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

12/4/14
CA 95825
1142208

Bank of America
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/25/14
CA 95825
1131504

Bank of America
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/21/14
CA 95825
1132692

USAA Savings
Closed with explanation (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

11/20/14
CA 95825
1124448

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Information is not mine)

11/19/14
CA 95825
1129727

HSBC
Closed with explanation (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/11/14
CA 95825
1111344

Coast to Coast Financial Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt was discharged in bankruptcy)

11/7/14
CA 95825
1108232

Lamont, Hanley & Associates, Inc.
Closed with explanation (Timely, Disputed)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/7/14
CA 95825
1108230

Diversified Consultants, Inc.
Closed with explanation (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

11/7/14
CA 95825
1108231

Amsher Collection Services, Inc.
Closed with non-monetary relief (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/6/14
CA 95825
1105876

Wells Fargo
Closed with explanation (Timely, Disputed)

Credit card
Payoff process

11/6/14
CA 95825
1106175

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/6/14
CA 95825
1106176

TransUnion
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/6/14
CA 95825
1108224

Equifax
Closed with explanation (Timely, Disputed)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

11/6/14
CA 95825
1106178

Encore Capital Group
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/6/14
CA 95825
1106182

Receivables Performance Management LLC
Closed with explanation (Timely)

Debt collection
Disclosure verification of debt (Not given enough info to verify debt)

11/6/14
CA 95825
1106183

Afni, Inc.
Closed with explanation (Timely, Disputed)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

11/6/14
CA 95825
1108226

Resurgent Capital Services L.P.
Closed with non-monetary relief (Timely)

Debt collection (Credit card)
Disclosure verification of debt (Not given enough info to verify debt)

11/6/14
CA 95825
1108227

CL Holdings, LLC
Closed with monetary relief (Timely)

Debt collection (Other (phone, health club, etc.))
Disclosure verification of debt (Not given enough info to verify debt)

10/31/14
CA 95825
1096364

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

10/10/14
CA 95825
1067709

Experian
Closed with non-monetary relief (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting report or credit score)

9/24/14
CA 95825
1043711

Equifax
Closed with explanation (Not Timely)

Credit reporting
Unable to get credit report/credit score (Problem getting my free annual report)

9/17/14
CA 95825
1033103

Wells Fargo
Closed with explanation (Not Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

8/20/14
CA 95825
993365

Financial Credit Network Inc
Closed with non-monetary relief (Not Timely)

Debt collection (Medical)
Cont'd attempts collect debt not owed (Debt is not mine)

7/29/14
CA 95825
959525

BBVA Compass
Closed with explanation (Not Timely)

Bank account or service ((CD) Certificate of deposit)
Account opening, closing, or management

7/21/14
CA 95825
946941

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

7/3/14
CA 95825
923518

Equifax
Closed with explanation (Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/30/14
CA 95825
917337

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Credit reporting company's investigation (No notice of investigation status/result)

6/30/14
CA 95825
918181

Equifax
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account status)

6/3/14
CA 95825
879821

Citibank
Closed with explanation (Not Timely)

Credit card
Billing disputes

5/30/14
CA 95825
875099

Expert Global Solutions, Inc.
Closed with explanation (Not Timely)

Debt collection (Other (phone, health club, etc.))
Cont'd attempts collect debt not owed (Debt is not mine)

4/29/14
AZ 95825
828798

Alpha Recovery Corp
Closed with explanation (Timely, Disputed)

Debt collection (Credit card)
Communication tactics (Used obscene/profane/abusive language)

4/29/14
CA 95825
831051

M&T Bank
Closed with explanation (Not Timely)

Mortgage (Conventional fixed mortgage)
Application, originator, mortgage broker

4/16/14
CA 95825
812002

Wells Fargo
Closed with explanation (Not Timely)

Bank account or service (Checking account)
Using a debit or ATM card

4/2/14
CA 95825
790666

Experian
Closed with explanation (Timely)

Credit reporting
Credit reporting company's investigation (Problem with statement of dispute)

3/10/14
CA 95825
755583

Equifax
Closed with non-monetary relief (Timely)

Credit reporting
Incorrect information on credit report (Public record)

3/5/14
CA 95825
743741

Nationstar Mortgage
Closed with explanation (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

3/4/14
CA 95825
741808

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Settlement process and costs

3/4/14
CA 95825
741965

Wells Fargo
Closed (Timely)

Money transfers (International money transfer)
Incorrect/missing disclosures or info

1/24/14
CA 95825
683500

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

12/11/13
CA 95825
630164

Nationstar Mortgage
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/21/13
CA 95825
607369

JPMorgan Chase
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

11/21/13
CA 95825
607370

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

10/7/13
CA 95825
553591

Resurgent Capital Services L.P.
Closed with non-monetary relief (Not Timely)

Debt collection (Credit card)
Cont'd attempts collect debt not owed (Debt is not mine)

9/23/13
CA 95825
537799

Experian
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/20/13
CA 95825
536417

Equifax
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

9/20/13
CA 95825
536418

TransUnion
Closed with explanation (Not Timely, Disputed)

Credit reporting
Incorrect information on credit report (Information is not mine)

8/2/13
CA 95825
479626

Wells Fargo
Closed with explanation (Not Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/31/13
CA 95825
471417

Ocwen
Closed with explanation (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

7/25/13
CA 95825
466493

Ocwen
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/3/13
CA 95825
448958

JPMorgan Chase
Closed with explanation (Not Timely)

Credit card
APR or interest rate

6/21/13
CA 95825
439666

U.S. Bancorp
Closed with monetary relief (Timely)

Money transfers (International money transfer)
Other transaction issues

6/7/13
CA 95825
426772

Experian
Closed with explanation (Not Timely)

Credit reporting
Incorrect information on credit report (Account terms)

5/21/13
CA 95825
413189

Wells Fargo
Closed with explanation (Timely)

Mortgage (Conventional adjustable mortgage (ARM))
Loan modification, collection, foreclosure

5/15/13
CA 95825
407674

Wells Fargo
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan servicing, payments, escrow account

4/17/13
CA 95825
384975

New Day Financial, LLC
Closed with explanation (Timely)

Mortgage (VA mortgage)
Settlement process and costs

2/27/13
CA 95825
336693

Bank of America
Closed with explanation (Timely, Disputed)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

2/1/13
CA 95825
285258

Capital One
Closed with explanation (Timely)

Consumer loan (Vehicle loan)
Managing the loan or lease

1/14/13
CA 95825
230193

Bank of America
Closed with monetary relief (Timely)

Bank account or service (Checking account)
Deposits and withdrawals

1/10/13
CA 95825
227885

Bank of America
Closed with non-monetary relief (Not Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

12/14/12
CA 95825
208918

Citibank
Closed with explanation (Timely, Disputed)

Mortgage (Conventional adjustable mortgage (ARM))
Loan servicing, payments, escrow account

10/26/12
CA 95825
178852

GE Capital Retail
Closed with explanation (Timely)

Credit card
Collection practices

10/1/12
CA 95825
164615

JPMorgan Chase
Closed with explanation (Not Timely, Disputed)

Bank account or service (Checking account)
Account opening, closing, or management

9/27/12
CA 95825
161327

M&T Bank
Closed with explanation (Timely)

Mortgage (Conventional fixed mortgage)
Loan modification, collection, foreclosure

7/23/12
CA 95825
123273

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Settlement process and costs

6/5/12
CA 95825
94692

U.S. Bancorp
Closed with explanation (Timely, Disputed)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

5/18/12
CA 95825
83494

Bank of America
Closed with monetary relief (Not Timely)

Bank account or service (Savings account)
Deposits and withdrawals

4/23/12
CA 95825
63681

Citibank
Closed without relief (Timely, Disputed)

Credit card
Credit reporting

4/5/12
CA 95825
44443

Bank of America
Closed without relief (Timely)

Credit card
Identity theft / Fraud / Embezzlement

3/26/12
CA 95825
41308

AES/PHEAA
Closed without relief (Timely)

Student loan (Non-federal student loan)
Problems when you are unable to pay

2/21/12
CA 95825
25064

Wells Fargo
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

1/13/12
CA 95825
13548

OneWest Bank
Closed without relief (Timely)

Mortgage (Other mortgage)
Loan modification, collection, foreclosure

129 Complaints Found
Showing All Results


About the CFPB's Consumer Complaint Database
Each week, the recently created Consumer Financial Protection Bureau receives thousands of new complaints about financial products and services. Complaints help them understand the financial marketplace and protect consumers. You can visit their original copy of their Consumer Complaint Database here:
http://www.consumerfinance.gov/complaintdatabase/


ProductThe type of product the consumer identified in the complaint.
Sub-productThe type of sub-product the consumer identified in the complaint.
IssueThe issue the consumer identified in the complaint.
Sub-issueThe sub-issue the consumer identified in the complaint.
CompanyThe complaint is about this company.
Date receivedThe date the CFPB received the complaint.
Company responseThis is how the company responded.
Timely response?Whether the company gave a timely response.
Consumer disputeWhether the consumer disputed the response.

About This Info




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